What are the responsibilities and job description for the Canopy Tour Guide position at Omni Hotels & Resorts?
Location
Omni Mount Washington Resort & Spa
As grand as the history behind it, the Omni Mount Washington Resort & Spa, located in Bretton Woods, New Hampshire, is gracious in ambiance and generous in amenities. A favorite New England retreat of presidents, poets and celebrities, the hotel delights every sense with enchanting music, refined dining and luxurious décor.Omni Mount Washington Resort & Spa's associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. The Omni Mount Washington Resort & Spa is committed to serve our associates and nurture their growth. We embody a culture of respect, gratitude and empowerment each day. If you are a friendly, motivated person, with a passion to serve others, the Omni Mount Washington Resort & Spa may be your perfect match.
Job Description
Successful candidates should have excellent communication and customer service skills, organizational and leadership skills and be comfortable working at heights of 200 feet. Serious consideration will be given to applicants with previous guiding experience in the climbing and mountaineering industry. Experience in the ski industry, outdoor education, recreation management, high angle ropes courses, and/or interpretive/educational programming a plus.
*Looking for Early May 2025 Start*
Join our team at Omni Hotels & Resorts and unlock a world of exclusive perks designed to enhance your lifestyle. Enjoy:
- Complimentary Skiing and Riding
- 25% off Food & Beverage at our Outlets (excluding alcohol)
- 25% off Retail Purchases
- 25% off Spa Services
- Discounts on Ski & Golf Rentals, Canopy Tours, and Other Activities
- Employee Seasonal Housing may be Available
Join us and experience a workplace where exceptional perks are just the beginning of an extraordinary journey.
Responsibilities
- Act as a guide for the variety of outdoor guided activities that are offered including Canopy Tour, West Wall rock climbing, and hiking.
- Responsible for the safe operation of all technical aspects related to the canopy tour and west wall climbs.
- Provide exceptional customer service through patience and sensitivity to guest fears and concerns.
- Maintain a professional attitude regarding conversations and interactions with guests, keeping in mind all aspects of diversity and harassment training.
- Inspect all equipment daily and while on course.
- Ensure effective documentation of all training and maintenance.
- Monitor equipment usage thru daily inspections.
Qualifications
- Experience as a naturalist or outdoor recreation guide preferred.
- Previous rock climbing experience preferred.
- Strong leadership and teaching skills.
- Ability and comfort working at heights of 200 feet.
- Strong organizational skills with ability to multi-task within a fast-paced environment.
- Flexible schedule is preferred and willingness to work “on-call” as needed.
Omni Hotels & Resorts is an Equal Opportunity Employer.
