Director of Operations

Overview

Fort Lauderdale Hotel

Opening in Fall 2025, Omni Fort Lauderdale will provide South Florida with 120,000 square feet of event space, new food and beverage options, a Natural Spring inspired full-service spa and entertainment pedestrian plaza featuring high-end shopping, amphitheater, charter boat docking and beautiful promenade. The new iconic landmark offers unforgettable views of the Atlantic paired with unrivalled convenience and intelligently designed meeting spaces. The hotel will be directly connected to the Broward County Convention Center, immediately adjacent to Port Everglades cruise terminal and less than two miles from Fort Lauderdale Airport.

Job Description

Be a part of the pre-opening team for the Omni Ft. Lauderdale Hotel !

Opening Fall 2025 , the Omni Ft. Lauderdale Hotel is a 29-story hotel, located at 1950 Eisenhower Blvd, and connected directly to the Broward County Convention. The property offers 801 guest rooms and suites, multiple restaurants, a vibrant rooftop bar, a sprawling pool, spa, and fitness center. The hotel will also have over 120,000 square feet of indoor and outdoor meeting and event space, including a grand ballroom, junior ballroom, 25 breakout rooms and pre-function meeting space with waterfront views.

T he Director of Operations assists in the overall management responsibility for the operation of the hotel including associate relations, guest service, profitability, product quality, and compliance to Omni standards. This position is apart of the Executive Committee team. This position will be reporting directly to the General Manager .

Responsibilities

• Works closely with the other Executive Committee members to ensure all financial, service standards and employee relation goals are met.
• Actively engage and help develop the annual strategic business plan and budget, monitor progress and drive delivery of company standards as well as approved initiatives and tactics throughout the year.
• Review daily operating results and weekly forecasting and scheduling, taking immediate corrective action as needed
• Participate in the hiring, training, scheduling, reviewing and disciplining of all staff with the support of their operations management team.
• Drive a strong culture of associate engagement.
• Coordinates, supervises and directs all aspects of the operation with the support of department heads and assistant managers.
• Ensures that guest service standards are met and developed to maintain consistent levels of excellent guest service.
• Directs property operation in Managing Director's absence.
• Maintains close communication with the Managing Director and other department/division heads.
• Recommends programs for the motivation and development of staff.
• Assists in developing annual budget and action plans, including annual objectives .
• Reviews daily operating results and weekly forecasting and scheduling, taking immediate corrective action if required .
• Conducts daily review of hotel operations with Department Heads.
• Attends hotel operational meetings, rooms and food & beverage departmental meetings, and associate-related events.
• Reviews annual objectives composed by department heads and monitors progress to completion over the coming year.
  
  

Qualifications

• Position requires a minimum of five years progressive Senior Leadership experience, with at least two of these years in an Executive Committee position.
• Must have experience or working knowledge in all areas of Hotel Operations, including Rooms, Food & Beverage and Engineering, preferably in an upscale Convention Hotel. 
• College degree preferred . Degree in business, hotel & restaurant management or equivalent preferred.
• Exceptional management skills with a proven track record in mentoring/leading a successful team
• Ability to budget and forecast productivity and direct expenses
• Ability to establish and maintain relationships with vendors, community and organizations
• Proficiency and experience in technical skills to include MS Office, PMS system Opera, Dephi and Oracle.
• Mastery level understanding of forecasting, scheduling, payroll, associate relation matters, service recovery, budgeting, managing inventories, cost control, daily reviews and analysis of operating results required .
• Candidates must have proven leadership skills and must be able to delegate, effectively train, develop and motivate staff. Ability to effectively mentor key leadership positions, to include department heads and assistant managers.
• Able to set priorities for the Rooms and Food & Beverage leadership teams and provide feedback to others that enhances performance.
• Ability to prioritize, organize and follow up on all assigned items, including guest requests and questions.
• Ability to work well under pressure, think clearly, quickly and make concise decisions
• Highly developed customer service skills; possessing a friendly approachable demeanor and strong problem-solving abilities, with a keen eye for detail
• Ability to clearly and pleasantly communicate both verbally and in writing in English with guests, management and co-workers, both in person and by telephone.
• The ability to work a flexible schedule, including nights, weekends and holidays
  
  

Omni Hotels & Resorts is an equal opportunity employer - vets/disability. The EEO is the Law poster and its supplement are available using the following links:  EEOC is the Law Poster  and the following link is the  OFCCP's Pay Transparency Nondiscrimination policy statement  If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to  applicationassistance@omnihotels.com . Omni Hotels & Resorts does not discriminate on the basis of any protected category with respect to the payment of wages.