What are the responsibilities and job description for the Experience Planner position at Omni Hotels & Resorts?
Location
Rancho Las Palmas Resort & Spa
The 444-room Rancho Las Palmas Resort & Spa is classic Rancho Mirage re-imagined for the 21st-century traveler. Our luxurious Palm Springs hotel rooms surround you in Spanish Colonial-inspired style and a soothing desert palette of beige, sand, and ivory. With plenty of space for your peace and your quiet, you’ll also open French doors to your very own private patio or balcony where the warm desert air and breathtaking views await.
Omni Rancho Las Palmas Resort and Spa’s associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Rancho Las Palmas may be your perfect match.
Job Description
To go above and beyond guests expectations while providing assistance and services for guests in order to ensure pleasurable experience.
Responsibilities
- Must have thorough knowledge of the property, guestrooms, package options, and amenities of the property
- Make outbound activity sales calls; offer customized room and package products, spa services, golf, recreation, and dining/food & beverage options (when applicable)
- Up-sell room types to maximize hotel average daily rate
- Coordinate with DORM to develop and coordinate strategies that will drive activity revenue into need times/dates for ancillary revenue outlets
- Achieve monthly revenue goals for the position as defined by the DORM and senior property leadership
- Implement Moments of Service (MOS) on every call
- Reserve golf tee times, spa appointments, dining reservations, etc. in all activity applications
- Track success of sales efforts and revenue capture; share with appropriate personnel/management on an on-going basis
- Post advance deposits and route billing of activity reservations (when applicable)
- Process activity confirmations
- Answer inbound calls; check voicemail/inbox and answer emails in a timely manner
- Other duties as may be assigned by management
Qualifications
- Previous luxury hotel experience is preferred.
- Customer service oriented, ability to multi-task, detail orientation, and excellent organizational skills needed.
- Knowledge of the surrounding area and all its attractions.
- Knowledge of Property Management Systems and related computer programs preferred.
- Strong knowledge of Microsoft Office Software.
Pay: $20/hour plus incentive plan. The pay scale provided is a range that Omni Hotels & Resorts reasonably expects to pay. Actual compensation offered may fluctuate based on a candidate’s qualifications and/or experience.
Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer. We will consider qualified applicants with criminal histories in a manner consistent with the CA Fair Chance initiative for hiring. The EEO is the Law poster and its supplement are available using the following links: EEOC is the Law Poster and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to applicationassistance@omnihotels.com
Salary : $20
