What are the responsibilities and job description for the Housekeeping Supervisor position at Omni Hotels & Resorts?
Location
Providence Hotel
The Omni Providence is a landmark hotel in Rhode Island. This hotel is located in the exciting city of Providence and is attached to the Rhode Island Convention Center, Dunkin Donuts Convention Center, as well as the Providence Place Mall. Guests find themselves in walking distance to everything the city has to offer from historical sights to amazing restaurants. The Omni Providence a beautiful Convention Hotel but our associates are what separate us from the rest of the hotels. Our culture provides an atmosphere that allows our associates to learn and grow in their professional development in a fun environment. We strongly encourage promotions from within our company, and as a result, our staff has a solid hospitality foundation. Our diverse staff comes from many different countries in the world and provides a fantastic atmosphere to develop both from a professional and personal level. Although we offer a complete benefit package for all of our full-time associates, all of our associates are provided the greatest benefit of all which is “opportunity”.
Job Description
The Housekeeping Supervisor is responsible for daily supervision of the Housekeeping staff, quality service, guest satisfaction and safety. Supervises cleaning and assists in administration of Housekeeping services in safe and efficient compliance with policies and procedures, brand standards, and federal, state and local regulations.
Responsibilities
- Responsible for opening or closing the department.
- Issue staff cleaning assignments including special requests, areas of concentration and deep cleaning
- Ensure maintenance problems are promptly reported to Engineering and logged into Synergy
- Inspect public areas of the hotel and back of house to ensure cleanliness
- Evaluate the staff's job performance and coach and counsel as needed
- Ensure new associates are equipped with the necessary knowledge and skills to achieve job expectations
- Respond to guest requests, concerns, and problems to ensure guest satisfaction.
- Perform special projects and other responsibilites as assigned.
- Attend departmental meetings as scheduled
Qualifications
- Must have excellent communication skills and ability to multi-task
- Must have working knowledge of Microsoft Word, Excel, and Outlook
- Must have 1 year of hotel experience within a guest service role
- Housekeeping experience at a supervisory level preferred.
- Must be able to sit or stand for a period of 8 hours
- Knowledge of Opera is a plus
- Having Bilingual skills is a plus
Omni Hotels & Resorts is an equal opportunity employer - vets/disability. The EEO is the Law poster and its supplement are available using the following links: EEOC is the Law Poster and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to applicationassistance@omnihotels.com.
