What are the responsibilities and job description for the Loyalty Ambassador position at Omni Hotels & Resorts?
Location
Serving as a cornerstone of northern Atlanta’s newest mixed-used community, the Omni Hotel at The Battery Atlanta is the official hotel of the Atlanta Braves and located within steps of SunTrust Park as well as premier office space, the Coca-Cola Roxy music venue and a variety of shopping and dining.
Our luxury hotel features 16 floors with 264 rooms including 28 suites, over 20,000 square feet of meeting space and can accommodate business travelers, families on vacation and everyone in-between. Redefining "live, work, play," we are a proud "play, work, stay" destination and seek to provide an unforgettable experience enhanced by our hotel's elevated pool deck in addition to our Lobby Bar and hotel restaurant.
Job Description
Omni Battery Atlanta is seeking an experienced Loyalty Ambassador to join our upscale hotel just outside of Atlanta, Ga. This individual will be responsible for developing relationships with our Select Guest members and to serve as their point of contact during their stay to ensure a flawless experience. Approaching all encounters with guests and employees in a friendly, service-oriented manner.
Responsibilities
- Create memorable experiences for our Select Guests during their stay.
- Welcome Select Guests upon arrival and ensure all their requests and needs are met throughout their stay.
- Resolve any concerns or issues with Select Guest, communicating any needs or special requests to fellow hotel departments.
- Arrange Select Guest and special occasion amenities via In-Room Dining.
- Conduct Loyalty Program training with other Front Office and hotel associates.
- Conduct monthly Loyalty meetings with relevant hotel associates.
- Promote the Select Guest program to guests that are current not members.
- Maintain Select Guest product inventories.
- Conduct guestroom inspections prior to Select Guest arrival.
- Develop relationships with Select Guests and serve as their point of contact for any hotel or program questions.
- Will assist in Front Office operations as needed.
- Perform any other duties assigned by Management.
- Be pleasant, smile and greet all guests, using surnames when obtained.
- Be actively engaged with our guests and deliver memorable guest experiences.
- Create unique, personalized WOW moments at every opportunity.
Qualifications
- Minimum of 2 years customer service experience preferably in hospitality.
- Must have excellent verbal and written communication skills.
- Proficient in Microsoft Office Suite (Word, Excel, PowerPoint and Outlook)
- Previous experience in high customer contact environment answering customer questions and handling customer concerns.
- Must possess the ability to multi-task in a busy environment, follow through successfully on guest requests, ensure guest satisfaction, and work as a team player.
- Must be service and detail oriented; possessing a friendly approachable demeanor and strong problem-solving skills.
Physical Requirements:
- Must be able to work with and sit at a computer workstation for an extended period of time.
Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer. The EEO is the Law poster and its supplement are available using the following links: EEOC is the Law Poster and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statementIf you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to applicationassistance@omnihotels.com.
