National Sales Manager

Overview

Chicago Hotel

Sweet Home for sure… Chicago, the third largest city in the US, is second to none with its stunning architecture and lake front beauty. There is something for everyone in Chi-Town; world class music, theater, dining, museums, sports and shopping to name a few. The 4 star Omni Chicago sits on the world famous Mag Mile amongst high end retail stores and close to many of the most popular tourist attractions in Chicago. We are known for our quality and exceptional service. We only hire only the best to ensure we continue our longstanding tradition.

Omni Chicago’s associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. The Omni Chicago Hotel’s commitment to serve our associates and nurture their growth has led to the company’s highest rating in associate satisfaction and an impressive internal promotion rate. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Chicago Hotel may be your perfect match.

Job Description

Typically with a minimum of 5 years of selling experience, this individual will market the Hotel’s services locally and nationally to complex large market hotel accounts;  to build guest relationships and business opportunities for the Hotel by interacting with current, future, and prospective guests; to develop a network of guest opportunities for future Hotel business and to interact with prospective guests and negotiate guest contracts for Hotel rooms, F&B services, meeting services, catering services, events, and convention services, in coordination with Catering, Sales, Conference Services, and Reservation Sales Departments; to maximize revenues for the Hotel; to maintain positive and productive interdepartmental communications; and to effectively control and minimize all marketing expenses while exceeding overall budgeted revenues and occupancy.

Salary range for this position (based on experience): $81,000-$94,000/year. This position is eligible for potential bonus based on performance of job responsibilities.

Upon meeting eligibility requirements Full Time Associates at Omni Chicago Hotel are entitled to elect the following benefits: Medical, Dental, Vision and other healthcare benefits, Paid Maternity Leave, Pre-Tax Commuter Program, 401k, Select Paid Holidays and Paid Leave Accrual.

Additional associate benefits offered include discounts at the restaurant, use of hotel fitness center, discounted parking options, discounted rates at other Omni properties, corporate discounts, continued education opportunities and more.

Responsibilities

• Plan and maintain regular communications with, and actively solicit additional business from, Hotel key accounts
• Communicate and/or meet with parties interested in the Hotel’s services and assess the parties’ needs and whether the requested services would be a profitable or best use of the Hotel’s rooms and space consistent with client needs and budgets
• Prepare guest proposals with various options available for Hotels services and products (rooms, events, F&B, convention or meeting space, pricing, dates, locations) that are consistent with the goal of high guest satisfaction and with other Hotel bookings and profitability standards
• Negotiate, prepare, and review terms of contracts for Hotel services in compliance with Hotel billing and rate guidelines and under supervision of Director of Sales
• Meet or exceed targets for prospecting of sales opportunities and targets for revenue streams, as determined by Hotel management
• Execute and manage internal processes necessary to reserve and confirm the negotiated contract services, including blocking of guest rooms, meeting space, and catering requirements
• Assist Director of Sales to stimulate productivity of all sales staff through guidance, development, and support
• Assist the Director of Sales in developing and implementing the budgeting and forecasting process for the Hotel
• Promote high visibility of Hotel through active involvement in industry associations and trade shows
• Provide mentorship and professional development to lower level and less experienced sales employees
• Support and promote all Corporate programs to increase customer awareness of Omni Hotels and ensure that the customer receives the appropriate benefits of each program
• Maintain high quality guest offerings, in coordination with Convention Services Department, and contribute to the protection and cleanliness of the owner's physical assets
• Maintain a record of prompt and regular attendance at assigned work location and for work assignments, as scheduled by Hotel managers
• Interact and communicate positively and professionally with guests, prospective guests, key accounts, coworkers, and visitors to the Hotel
• Use computer and electronic devices and related software properly and effectively to communicate, including email, and to prepare reports and analyses of sales activity
• Plan, prioritize, and implement sales strategies and sales plans, to manage multiple tasks and deadlines, and to work in a fast-paced environment
• Complete assigned tasks and projects in a timely manner and as directed by Hotel management
• Contribute to and support the maintenance of a safe working environment, including COVID protections for guests and coworkers, and perform all work in compliance with Hotel safety standards and all legal requirements
• Comply with Hotel and Corporate policies and procedures and all applicable legal and regulatory requirements
• Attend and contribute to regular meetings of sales team and Hotel leadership, including daily meetings or interactions with Director of Sales regarding occupancy, business forecasts, and future availability of Hotel rooms and services
• Perform in work environment with extensive use of phone and email communications and extended periods at a desk or work station
• Local and interstate travel necessary to develop guest relationships and Hotel brand, including trade shows, client meetings, and team travel, often at discretion of Sales Manager to determine best use of Hotel resources for developing business
• Work schedule is generally weekday business hours, with approval of Hotel management, and with additional evening or weekend guest relationship-building meetings or activities at discretion of Sales Manager
• Additional marketing or guest service assignments as directed by Hotel Management
• Occasional lifting, standing, bending in order to assist guests or operations teams with unexpected changes to setups for events, meetings, and banquets. Regular walking throughout Hotel to interact with other departments, for meetings and oversight of events,  and for property tours

Qualifications

• Minimum of 5 years hotel sales experience or equivalent.
• Experience selling and servicing large group events. 
• High School Diploma or  Equivalent.
• College degree preferred. 
• Certified Meeting Planner preferred.
• Knowledge of the operations of the hotel industry. 
• Dynamic, enthusiastic, creative  leader who thrives under pressure and is able to perform multiple functions and troubleshoot when needed. 
• Command of the English language both written and verbal, with the ability to demonstrate warmth and empathy when engaging with others. 
• Must have proven selling, negotiating and presentation skills. 
• Requires knowledge of advanced sales techniques. 
• Highly developed customer service skills with strong attention to detail.   
• Proficient computer skills including but not limited to Microsoft Word, Power Point, Excel, and Outlook. Delphi experience preferred. 
• The ability to delegate, effectively train and coach 
• Must be able to work a flexible schedule including nights, weekends and holidays.

Omni Hotels & Resorts is an equal opportunity employer - vets/disability. The EEO is the Law poster and its supplement are available using the following links: EEOC is the Law Poster and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to applicationassistance@omnihotels.com. Omni Hotels & Resorts does not discriminate on the basis of any protected category with respect to the payment of wages.

Salary : $81,000 - $94,000