What are the responsibilities and job description for the PBX Operator position at Omni Hotels & Resorts?
Location
La Mansion del Rio
The Omni La Mansion del Rio is ideally nestled along the historic Riverwalk among the banks of the Paseo del Rio in downtown San Antonio. It is within easy walking distance of the famous Alamo, El Mercado, La Villita District, Spanish governor’s Palace, San Antonio Convention Center and other well-known landmarks.
Omni La Mansion del Rio’s associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni La Mansion del Rio may be your perfect match.
Job Description
To direct and assist guest and associates with communication needs in accordance with Omni Standards.
Responsibilities
- Ensure that Moments of Service standards are followed
- Answer console/switch board for both hotels in three rings
- Direct phone calls to appropriate personnel
- Assist all guests and associates with inquiries
- Synergy dispatcher for Engineering and Housekeeping
- Record and deliver wake up calls in GoConcierge to include weather
- Assist at front desk
Qualifications
- Customer service experience required
- High school diploma or equivalent
- Must be proficient in Excel, Outlook and other general computer skills
- Must be able to communicate effectively with internal and external guests
- Ability to work weekends, nights and holidays
