What are the responsibilities and job description for the Senior Vice President Operations position at Omni Hotels & Resorts?
The Senior Vice President, Operations is a senior leader for Omni Hotels & Resorts driving operational excellence for the luxury hotel brand known for its award-winning service and vibrant culture. This position will have oversight of a region working across disciplines to deliver results in keeping with the Omni Trilogy, including strategic business planning, service initiatives, revenue generation, associate development, departmental costs and operating profit across approximately 20 properties.
This position is based in Dallas, Texas at the Corporate office.
Responsibilities
- In concert with other company leaders, ensure the development of the annual strategic plan, objectives and budget for each property and timely execution at assigned properties
- Work with Area Managing Directors and General Managers to accurately forecast financial performance and deliver results in accordance with those budgets
- Have oversight of and mentor Area Managing Directors and work in collaboration with teams in Sales, Revenue Management, Finance, Associate Services, Engineering, Food & Beverage and Rooms
- Be responsible for overall quality of the guest experience and service execution
- Actively participate in operations and senior staff meetings at the corporate office; responsible for briefing corporate colleagues on noteworthy issues in assigned areas of responsibility
- Provide regular and effective updates to the Senior Leadership team on the performance of assigned properties and the leaders in the region
- Analyze data and industry trends to work with others to create improved offerings, processes and procedures to generate higher performance and guest satisfaction
- Review all metrics on an ongoing basis, including financial reports, guest satisfaction, STR performance, financial audits, associate opinion surveys and employee turnover
- Be involved with property capital planning, budgeting and implementation
- Conduct property visits at “need” hotels and resorts throughout the year to review all aspects of the operation, including financial performance, guest experience, associate engagement, service execution and compliance to Omni Hotels & Resorts standards
- Works closely with sales & marketing and revenue management to help achieve and exceed established RevPAR / TrevPar goals
- Maximize employee performance and positive morale as an ambassador of Omni Hotels & Resorts core values
- Serve as a cultural ambassador and embrace all associate relations programs
Qualifications
