What are the responsibilities and job description for the Application Support Engineer-Lead position at Omni Inclusive?
Responsibilities :
- Incident Management : Troubleshoot, investigate, triage and coordinating incidents with stakeholders.
- Problem Management : Work with developers and other infra teams for determining RCA and implement preventative measures. Address and triage to resolve reoccurring issue wit a permanent fix.
- Autosys Batch Monitoring : Providing daily batch support and generate status reports.
- Environment patching management : Supporting infra patch upgrade, coordinate post patching checks and taking QA checkouts for signoffs.
- Middleware certificate managements : Support and coordinate b / w RLC and app team for renewal of certificate. Post certificate renewal take signoff from stakeholders.
- Environment monitoring :
- AppDynamics- To monitor server
- Configure alerts and policies for proactive monitoring.
- Database health monitoring.
- Daily and Weekly incident and environment downtime reporting.
Skills :
