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Network Video & Voice

Omni Inclusive
Waukegan, IL Full Time
POSTED ON 1/22/2025
AVAILABLE BEFORE 4/22/2025

Responsibilities : -

  • dhering to SLAs
  • Handling tickets / requests
  • Perform root cause analysis
  • Troubleshooting technical issues
  • Defining processes and ensuring that the processes are adhered to
  • Oversees and is responsible for successful completion of Installation, configuration and migration
  • Ensure maximum uptime according to the SLA
  • Understanding of Multi-geo support environment

Technical Requirements

  • 3-5 years of experience in Voice & Video Technologies, especially in Microsoft teams technology and enterprise Voice network environment.
  • Experience of Teams, Lenovo thinksmart manager other similar management portals for video conferencing is must
  • Troubleshooting and Operational experience on TMS, Conductor, MCUs, CTMS, Immerisive Endpoints & ISDN gateways
  • Troubleshooting experience on Video Endpoints-Cisco CTS- TX, DX , EX, MX, SX, CTS 500, 1100, 1310, 3010, 3210, IX 5000, 5200
  • Hands on experience of scheduling meetings, multi party conferences, AD-Hoc & static conferences
  • Understanding of meeting rooms infrastructure like phones, Video cameras, Projector etc.
  • In Depth understanding of Microsoft teams admin / Registration process, troubleshooting and provisioning
  • Understanding of Zoom Meeting, Microsoft Teams and Cloud deployments for conferencing, Integrated AV
  • Understanding of Prime Collaboration manager / TMS, Video Analytics and Management
  • Exposure of Video / Conferencing Consumption reporting tool - Vyopta Analytics
  • ssist Whiteglove and VC room based engineers for Codec reset, & room based equipment troubleshooting

    • Soft Skills

  • Excellent communication and conversation skills (Verbal and Written)
  • Good documentation skills
  • Should have a excelent customer handling skills
  • ble to handle high presure situations
  • High level of acceptance
  • Can drive HCL's value and its methodology

    • Other Skills / Experience

  • Good to have experience on Prysm and Vyopta Analytics tool
  • Good to have experience on Polycom and MTR tools
  • Understanding of 3rd party Crestron and room based Video integration solutions
  • Years of Experience

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