What are the responsibilities and job description for the Omni Inclusive is hiring: Network Video & Voice in Waukegan position at Omni Inclusive?
Responsibilities : -
- dhering to SLAs
- Handling tickets / requests
- Perform root cause analysis
- Troubleshooting technical issues
- Defining processes and ensuring that the processes are adhered to
- Oversees and is responsible for successful completion of Installation, configuration and migration
- Ensure maximum uptime according to the SLA
- Understanding of Multi-geo support environmentTechnical Requirements
- 3-5 years of experience in Voice & Video Technologies, especially in Microsoft teams technology and enterprise Voice network environment.
- Experience of Teams, Lenovo thinksmart manager other similar management portals for video conferencing is must
- Troubleshooting and Operational experience on TMS, Conductor, MCUs, CTMS, Immerisive Endpoints & ISDN gateways
- Troubleshooting experience on Video Endpoints-Cisco CTS- TX, DX , EX, MX, SX, CTS 500, 1100, 1310, 3010, 3210, IX 5000, 5200
- Hands on experience of scheduling meetings, multi party conferences, AD-Hoc & static conferences
- Understanding of meeting rooms infrastructure like phones, Video cameras, Projector etc.
- In Depth understanding of Microsoft teams admin / Registration process, troubleshooting and provisioning
- Understanding of Zoom Meeting, Microsoft Teams and Cloud deployments for conferencing, Integrated AV
- Understanding of Prime Collaboration manager / TMS, Video Analytics and Management
- Exposure of Video / Conferencing Consumption reporting tool - Vyopta Analytics
- ssist Whiteglove and VC room based engineers for Codec reset, & room based equipment troubleshootingSoft Skills
- Excellent communication and conversation skills (Verbal and Written)
- Good documentation skills
- Should have a excelent customer handling skills
- ble to handle high presure situations
- High level of acceptance
- Can drive HCL's value and its methodologyOther Skills / Experience
- Good to have experience on Prysm and Vyopta Analytics tool
- Good to have experience on Polycom and MTR tools
- Understanding of 3rd party Crestron and room based Video integration solutions
- Years of Experience
