What are the responsibilities and job description for the Disaster Recovery Center (DRC) Site Support Specialist(Temporary)(Bilingual) position at Omni Strategies?
Job Title: Disaster Recovery Center (DRC) Site Support Specialist
Location: Hillsborough County, FL
Job Type: [Full-Time/Part-Time/Contract]
About Us: Omni Strategies is dedicated to maintaining community continuity and resilience through robust disaster recovery solutions. We are seeking a skilled and proactive Disaster Recovery Center Site Support Specialist to help ensure the disaster recovery center operations run smoothly and efficiently.
Position Overview: The Disaster Recovery Center (DRC) Site Support Specialist plays a crucial role in maintaining the readiness and functionality of our disaster recovery facilities. This position involves supporting daily operations, managing daily setup equipment, coordinating with various teams, various other tasks as assigned, and ensuring compliance with disaster recovery plans and protocols.
Key Responsibilities:
- Site Operations:
- Assist with overseeing the day-to-day operations of the disaster recovery center.
- Ensure that all equipment, systems, and infrastructure are operational and maintained according to established standards.
- Perform regular inspections and preventative maintenance on DRC equipment and facilities.
- Incident Management and Response:
- Act as the first point of contact for incident management within the DRC.
- Assist in the execution of disaster recovery procedures during incidents and coordinate with internal and external stakeholders.
- Document incidents, responses, and resolutions according to established protocols.
- Equipment and Infrastructure Support:
- Manage and troubleshoot hardware and software issues within the disaster recovery center.
- Coordinate with IT and facilities teams to ensure optimal performance and availability of critical systems.
- Maintain inventory of equipment and supplies, and manage procurement as needed.
- Compliance and Documentation:
- Ensure compliance with disaster recovery plans, policies, and procedures.
- Maintain accurate documentation of processes, procedures, and changes within the DRC.
- Assist with audits and assessments to verify adherence to industry standards and regulations.
- Coordination and Communication:
- Collaborate with various departments, including IT, facilities, and management, to ensure seamless operation of the disaster recovery center.
- Provide training and support to staff on disaster recovery procedures and best practices.
- Communicate effectively with stakeholders during incidents and routine operations.
- Continuous Improvement:
- Identify opportunities for improvement in the community outreach for the DRCs
- Participate in the development and testing of community outreach plans and strategies to increase community awareness of the DRC's presence.
- Stay updated on industry trends, emerging technologies, and best practices in disaster recovery.
Qualifications:
- Education: High School Diploma or Equivalent.
- Experience: Minimum of 1-2 years of experience in a support role related to disaster recovery or equivalent experience.
- Skills:
- Strong troubleshooting skills and strong service-based communication skills.
- Excellent communication, organizational, and interpersonal skills.
- Ability to work under pressure and handle multiple tasks simultaneously.
- Attention to detail and a proactive approach to problem-solving.
Physical Requirements:
- Ability to lift and carry equipment up to 10lbs.
- Ability to work in a fast-paced, high-stress environment.
- Flexibility to work outside regular business hours, including weekends and holidays, if needed.
Omni Strategies is an Equal Opportunity Employer.
Job Types: Full-time, Contract, Temporary
Pay: $18.00 - $25.00 per hour
Benefits:
- Flexible schedule
Schedule:
- 10 hour shift
- 8 hour shift
- Every weekend
- Extended hours
- Monday to Friday
- On call
- Weekends as needed
Application Question(s):
- Are you bilingual?
Ability to Relocate:
- Tampa, FL 33607: Relocate before starting work (Required)
Work Location: In person
Salary : $18 - $25