What are the responsibilities and job description for the Implementation Consultant position at Omnicell?
Implementation Consultant – 340B
The 340B Implementation Consultant will lead customer intakes, setup adjustments and contract pharmacy efforts to optimize customers 340B programs. You will oversee projects, maintain the project timelines, while working closely with internal and external resources to monitor progress and communicate to all stakeholders. This role requires close collaboration with internal and external customers.
Responsibilities:
- Lead customer requests as assigned and serve as a collaborative resource to address questions and concerns
- Maintain the project timelines as it evolves and shares information with all project stakeholders
- Host internal and external calls as it relates to assigned requests
- Effectively and timely prepare meeting agendas and minutes
- Be responsible for timely escalation of delayed projects
- Effective communication with internal and external customers
- Maintain solid customer relationships by handling questions and concerns with speed and professionalism
- Assist clients with anticipating project risks and navigating obstacles as they arise
- Present alternatives and recommendations as it relate to “best practice” and compliance related risks
- Work closely with technical services team to build the setup in the Omnicell application and ensure the build is on-track and consistent with desired outcome at completion
- Work closely with external pharmacy partners and third-party administrators for contract pharmacy expansion and updates
- Monitor post go-live performance to ensure a seamless transition to Omnicell’s Client Success Team
- Perform other duties as necessary to ensure all client/pharmacy needs are satisfied
Knowledge and Skills:
- Knowledge of leading or managing projects
- Advanced Excel skills
- Excellent customer service skills
- MS Office Suite (Able to maintain and schedule meeting through Outlook)
- Excellent written and communication skills
- Ability to pay close attention to detail
- Ability to multi-task and prioritize workload effectively and independently
- Ability to independently resolve conflict
- Strong organizational skills
Basic Qualifications:
- Bachelor’s Degree, Associate’s Degree or Pharmacy Technician Certification
*OR*
- 5 years healthcare/pharmacy or prior experience with implementing and introducing new systems, programs, and technologies into an organization
Preferred Qualifications:
- 340B industry experience
- Pharmacy experience
- Experience with EMR systems (EPIC, Centricity, Meditech, Cerner)
- Experience with data analytics
- Previous virtual customer service experience
Work Conditions:
- Remote/field-based position
- 10% Travel
- May work outside of normal business hours to meet the needs of customer
Since 1992, Omnicell has been committed to transforming pharmacy care through outcomes-centric innovation designed to optimize clinical and business outcomes across all settings of care. We strive to be the healthcare provider’s most trusted partner by our guiding promise of “Outcomes. Defined and Delivered.”
Our comprehensive portfolio of robotics, smart devices, intelligent software, and expert services is helping healthcare facilities worldwide to improve business and clinical outcomes as they move closer to the industry vision of the Autonomous Pharmacy.
Our guiding principles inform everything we do:
- As Passionate Transformers , we find a better way to innovate relentlessly.
- Being Mission Driven, we consistently deliver on our promises.
- Our Entrepreneurial spirit makes the most of EVERY opportunity for innovation.
- Understanding that Relationships Matter creates synergies that yield the greatest benefits for all.
- Intellectually Curious, eager to think deeper to learn and improve.
- In Doing the Right Thing , we lead by example in ALL we do.
We are deeply committed to Environmental, Social, and Governance (ESG) initiatives. Our ESG efforts focus on creating an inclusive culture and a healthier world. This includes our Employee Impact Groups, which foster diversity and inclusion, as well as our learning and well-being programs that support personal and professional growth. We also prioritize sustainability in our operations, aiming to reduce our environmental footprint and promote responsible business practices. Join us in transforming the pharmacy care delivery model, making patient care safer and smarter for all.
