What are the responsibilities and job description for the Order Fulfillment Specialist I position at Omnicell?
Job Summary:
The Order Fulfillment Specialist I position is responsible for the timely and accurate processing of service part order related activities to ensure a positive customer experience when hardware support services are required for Omnicell’s product installed base.
Responsibilities
- Data entry of service requirements into Enterprise Resource Planning (ERP) and Service Management (SMS) systems
- Accurate processing of both return material authorizations (RMAs) and service orders
- Creation and tracking of return shipping labels
- Communication of order and return related information
- Provide after-hours, on call support for critical part orders
- Take phone calls from customers and Omnicell employees
- Receive and respond to email requests from customers and Omnicell employees
Required Knowledge and Skills
- Excellent written and verbal communication skills
- Possesses outstanding customer service skills
- Proficiency in the use of a computer
- Productivity and results focused with the ability to manage multiple tasks
- Thorough attention to detail
Basic Qualifications
- Minimum Education: High School diploma
- Minimum of 2 years’ experience in an order entry environment
Preferred Qualifications
- Experience in a service order entry environment
- SAP ERP experience
- Successful experience in problem solving techniques
- Exhibits solid independent judgment and decision-making skills
Work Conditions
- Remote working
- Overtime as required
- After hours, on call rotation support
Additional Requirements
- Legally authorized to work in the United States without Omnicell sponsorship now or in the future
- Ability to pass background and employment verification checks
- Able to work from assigned location without housing or relocation assistance from Omnicell
#LI-MG2
Since 1992, Omnicell has been committed to transforming pharmacy care through outcomes-centric innovation designed to optimize clinical and business outcomes across all settings of care. We strive to be the healthcare provider’s most trusted partner by our guiding promise of “Outcomes. Defined and Delivered.”
Our comprehensive portfolio of robotics, smart devices, intelligent software, and expert services is helping healthcare facilities worldwide to improve business and clinical outcomes as they move closer to the industry vision of the Autonomous Pharmacy.
Our guiding principles inform everything we do:
- As Passionate Transformers , we find a better way to innovate relentlessly.
- Being Mission Driven, we consistently deliver on our promises.
- Our Entrepreneurial spirit makes the most of EVERY opportunity for innovation.
- Understanding that Relationships Matter creates synergies that yield the greatest benefits for all.
- Intellectually Curious, eager to think deeper to learn and improve.
- In Doing the Right Thing , we lead by example in ALL we do.
We are deeply committed to Environmental, Social, and Governance (ESG) initiatives. Our ESG efforts focus on creating an inclusive culture and a healthier world. This includes our Employee Impact Groups, which foster diversity and inclusion, as well as our learning and well-being programs that support personal and professional growth. We also prioritize sustainability in our operations, aiming to reduce our environmental footprint and promote responsible business practices. Join us in transforming the pharmacy care delivery model, making patient care safer and smarter for all.
