Travel Operations Manager, North America

About Omnicom:

Omnicom is a leading provider of data-inspired, creative marketing and sales solutions. Omnicom’s iconic agency brands are home to the industry’s most innovative communications specialists who are focused on driving intelligent business outcomes for their clients. The company offers a wide range of services in advertising, strategic media planning and buying, precision marketing, retail and digital commerce, branding, experiential, public relations, healthcare marketing and other specialty marketing services to over 5,000 clients in more than 70 countries. Our agency brands are consistently recognized as being among the world’s creative best.

The Global Travel Team is responsible for managing the group’s travel procurement and operational activities for 75,000 employees across 30 countries.

This role requires regular in-office presence with a minimum of three days per week, to engage and collaborate in-person with the team and for meetings as required.

Job Overview:

We are looking for a Travel Operations Manager to join the global team, supporting the travel community in effectively working with the Omnicom Travel Program. The role focuses on supporting travel processes, strengthening relationships, and contributing to program efficiency through excellent proactive communication and high attention to detail.

Key Responsibilities:

• Serve as the primary contact for company travelers and travel arrangers, addressing queries and delivering clear guidance on the Omnicom Travel Program
• Collaborate with the global Travel Team on various aspects of supplier management (airlines, hotels, car, rail, TMC)
• Make recommendations to the global Travel Team based on insights from traveler engagement
• Monitor travel data to identify trends and ensure program compliance
• Point person for travel payment program operations
• Support group travel sourcing initiatives
• Act as the point of contact for operational and compliance matters across group companies, ensuring high levels of compliance to travel processes and policy
• Contribute to program innovation, including the integration of technologies and sustainable travel solutions.

Key Skills and Qualifications:

• 1-3 years professional experience in an operational role and/or travel industry experience preferrable
• Excellent communication and relationship skills, with the ability to develop, maintain and enhance relationships with a variety of internal and external parties
• Experience of working with large TMC’s and the Concur Online Booking Tool preferrable
• Knowledge and interest in emerging technologies.
• Excellent organizational skills, experience of managing, and prioritizing, multiple projects, and deadlines
• Resilient, an ability to remain focused on strategic goals through day-to-day activities
• Self-motivated, authentic, accountable, and values driven.

What We Offer:

-A dynamic and challenging work environment with opportunities for personal and professional growth.

-Competitive salary and benefits package.

-A culture that values diversity, creativity, and collaboration.

-Opportunities to contribute to innovative projects and initiatives within the global Omnicom network.

Individual must also maintain an extreme level of confidentiality in dealing with all information that flows through the office. We offer a competitive benefits package. Visit our web site at www.omnicomgroup.com. We are an equal opportunity employer. Only candidates under consideration will be contacted.