What are the responsibilities and job description for the Customer Experience Associate position at OmniData Services Group LLC?
Job Overview:
As a Customer Experience Associate for our Printer Repair Service, you will be the primary point of contact for customers seeking technical support, troubleshooting, and service coordination. Your role is crucial in ensuring a seamless, positive customer experience by addressing inquiries, scheduling repairs, and providing clear communication throughout the service process.
Responsibilities:
- Respond promptly to customer inquiries via phone, email, and chat regarding printer issues, service requests, and repair status.
- Provide clear, empathetic, and professional communication to guide customers through troubleshooting steps or service options.
- Keep customers informed about repair timelines, costs, and warranty coverage.
- Schedule and manage repair appointments with technicians, ensuring efficient service delivery.
- Track service requests from initiation to completion, ensuring follow-up for customer satisfaction.
Qualifications:
- High school diploma or equivalent required.
- Basic computer skills.
- Excellent communication and interpersonal skills.
- Strong multitasking and time-management skills in a fast-paced environment.
- Ability to manage multiple tasks and prioritize effectively.
Job Types: Full-time, Part-time
Pay: $22.12 - $25.86 per hour
Expected hours: 20 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
- Work from home
Shift:
- Day shift
- Morning shift
Work Location: Remote
Salary : $22 - $26