What are the responsibilities and job description for the Change Management Analyst position at OmniForce Solutions?
Our client operates at the crossroads of energy and home services, fueled by the vision of a smarter, cleaner future. Committed to developing groundbreaking solutions, they aim to streamline their customers lives by providing energy, protection, and smart services for their homes and businesses.
Responsible for ensuring the credit operations employees, contractors, and vendors have the necessary job skills. The Change Management Analyst is responsible for managing and implementing organizational change within Credit Operations; ensuring that changes are adopted smoothly and effectively, minimizing resistance and maximizing the benefits. The Analyst will work with the Manager of Credit Operations to develop and update training presentations and best-in-class documentation to support performance across both internal and external resources within the team. Works closely with the Credit Operations Managers, Performance Analysts and Supervisors to determine, design, develop, and implement training programs for the Credit Ops Department.
Essential Duties / Responsibilities :
- Maintain an understanding of specialized Retail Operations programs, and be able to assess impacts to operations processes
- Assist with development of operations processes to support Retail Operations programs.
- Modifies and presents training programs for credit ops team
- Support change communication and coordinate end-user training for system implementations.
- Develops training plans and program materials in response to organizational needs
- Participate in development and implementation of new processes and tools to streamline workflow and creative recommendations / solutions for system workarounds until program changes and / or enhancements are made to correct critical issues that arise.
- Conducts ongoing evaluations to ensure effectiveness of programs and recommends modifications as necessary
- Works with Performance Analyst and Credit Operations Managers to identify areas of need and develop improvement plans.
- Works to identify areas of opportunity for automation and streamlining of business processes.
- Develops / writes assessments that cover course materials
- Conducts training needs assessments; analyzes employee training needs to determine requirements for new program development
- Provide support to operations teams in performing analysis, determining root cause and escalation of process issues to applicable stakeholders.
- Provide training for new hire on-boarding, process updates and process refresh and enhancement training
- May be required to act as a training adviser on individual projects
Education :
Minimum Requirements :
Additional Knowledge, Skills, Abilities :
