What are the responsibilities and job description for the Hancock Enterprises - Account Representative position at OmniMax?
About Us
For over 75 years, Hancock Enterprises has provided industry professionals with the rain control management systems, products, and tools they need. Based in Taylor, Michigan, and acquired by OmniMax International in 2025, Hancock Enterprises proudly serves customers across North America and internationally.
OmniMax International is a leading North American building products manufacturer, headquartered in Atlanta, Georgia. We have 14 manufacturing facilities across the United States and Canada. As the top supplier in the residential roof drainage and roofing accessories markets, OmniMax has extensive scale, top brands such as Amerimax, Berger, Verde, and Flamco, and longstanding relationships with the nation's largest home center retailers and building product distributors. OmniMax International is owned by funds managed by SVPGlobal, a global investment firm with more than $18 billion in assets under management, established by Victor Khosla in 2001. Learn more at www.omnimax.com and www.svpglobal.com.
Elevate Your Industry Career!
We are looking for a skilled individual to join our Hancock Enterprises team as an Account Representative!
Benefits of Working With Us
- Competitive compensation, including paid time off and holidays.
Requirements
We are searching for a candidate with:
- Minimum of 5 years of relevant Inside sales and/or customer service experience in manufacturing, construction, or building products.
- Experience in manufacturing, construction, or building products is recommended.
- Working knowledge of ERP systems, understands ERP concepts, and can navigate ERP software.
- Experience using an analytical skills set to process customer orders or troubleshoot issues.
- Identify best practices and develop solutions to improve operational processes.
- Experience working with Excel, Word, and order entry applications.
- Customer service and contact centre experience.
- Have a general understanding of engineering specifications and diagrams.
- Bachelor’s degree preferred.
Duties and Responsibilities
A typical day may include:
- Manage all components of customer orders and requests.
- Work closely with other internal departments (such as Sales, Production, Shipping, Finance, etc.) to ensure accurate and timely order entry and fulfilment
- Timely data entry and processing of orders, as well as verifying the accuracy of information.
- Communicate information relative to product applications, schedules, material availability, and shipments to the customer.
- Communicate potential problems, including diffusing a difficult customer situation.
- Demonstrate knowledge of products, their use, and how they relate to other products to provide general product-related technical assistance to customers.
- Act as a customer advocate and liaison between the customer, field sales, manufacturing, logistics, planning, marketing, and other internal organizations.
- Any additional responsibilities deemed necessary by leadership.
Position Details
- Full Time
- Located in: Detroit, Michigan
We are proud of our commitment to equal employment opportunity for all qualified job candidates and associates and ask that all associates support diversity and inclusion in the workplace. OmniMax prohibits unlawful discrimination based on age, race, color, sex/gender, sexual orientation, gender identity, pregnancy, national origin, religion, disability, genetic information, veteran status, or any other characteristic made unlawful by federal, state, or local laws.
Working together, we have a tremendous opportunity to define our company culture, grow our business, and provide long-term opportunities for our employees and shareholders.
If you are a performance-driven individual looking to advance your career and your values align with ours, we invite you to explore career opportunities with us. We look forward to learning more about you.
