Community Manager

Job Title: Residential Property Manager
Reports to: Area and Regional Manager

WHO WE ARE
Pioneer Property Management is a vertically integrated apartment management company that specializes in providing attentive, customized, and excellent service to our residents. Our experienced and dedicated team members contribute to our unparalleled expertise in management.

JOB SUMMARY
The Property Manager is responsible for the overall operations of the property. This includes ensuring efficient operations, overseeing supplier contracts, maintenance, lease administration, and monthly reporting. This position also creates a positive experience for the residents, associates, and clients.

ESSENTIAL DUTIES AND RESPONSIBILITIES:
? Manage the property's day-to-day operations, including resident satisfaction and retention, complete resident lifecycle activities (e.g., lease administration, rent collection, and delinquency management), property P&L, and property marketing per company standards.
? Responsible for meeting client expectations and providing an excellent customer service experience.
? Responsible for recruiting, interviewing, corrective feedback, and hiring.
? Create a climate where associates want to do their best by leading and communicating a shared vision with associates and providing coaching and development.
? Responsible for executing the strategic marketing plan to attract and retain residents.
? Understand the operations guidelines established within the property management agreement.
? Respond to resident complaints and issues and serve as liaison to residents and the corporate office regarding the administration of standard area maintenance and enforcing landlord rules and regulations.
? Maintain professional and technical knowledge by attending educational workshops, reviewing professional publications, and establishing personal networks.
? Organize and implement site natural disaster and emergency evacuation plans.
? Manage the property and associate safety records, property loss claims, and risk management initiatives.
? Other duties as assigned.

SKILLS AND REQUIREMENTS:
? Very strong organizational and time-management skills.
? Strong interpersonal skills to effectively and sensitively communicate with all levels of management.
? Excellent written and verbal communication skills, effectively communicating with residents, prospects, employees, peers, vendors, owners, etc.
? Proficient knowledge of Microsoft Office, including Outlook, Word, PowerPoint, and Excel.
? Sensitivity to confidential matters is required. Ability to work independently and prioritize effectively in a fast-paced environment with a strong sense of urgency.
? Ability to relay technical concerns with adequate detail, quickly and accurately.
? Excellent customer service and interpersonal skills with the ability to relate to others.
? Ability to cope with and defuse situations involving angry or difficult people.
? Basic understanding of Federal, State, and local Fair Housing laws.

COMPANY RESPONSIBILITIES:
? Comply with Pioneer Property Management policies and procedures.
? Embraces and executes the Company's vision, mission, and beliefs.
? Is punctual and present at work.
? Flexible with the work schedule, including availability to work weekends, evenings, and/or holidays.

SCHEDULING:
? Required to maintain a regular schedule which may require working overtime, weekends, and non-traditional holidays.
? May be required to be on-call and aid during staffing deficiencies on-site.

PHYSICAL DEMANDS AND WORK ENVIRONMENT:
? Ability to lift, push and pull up to 25 pounds is occasionally required.
? Ability to walk around the property several times daily (on uneven surfaces and/or climb several flights of stairs)
? Must be able to sit, stand, reach, bend, and stoop for extended periods of time.
? Talking, hearing, and seeing with close visual acuity are frequently required.
? Driving a golf cart on the property may be required.
? Ability to work under minimal to moderate supervision.
? Ability to tolerate stressful situations.
? Ability to compare, copy, coordinate, synthesize, negotiate, communicate, and instruct.
? Exposure to hot, cold, wet, humid, or windy conditions (temperatures will vary depending on region).
? Exposure to noise, vibrations, atmospheric conditions, as well as working in confined or restricted

Pioneer Management is a drug free, harassment free workplace. All candidates must pass a drug screen and an extensive background check. Pioneer is an equal opportunity employer and does not tolerate harassment, discrimination, or retaliation.