Print Media Coordinator

Job Purpose:

The Print Media Coordinator is responsible for managing customer projects and preparing customer-supplied materials for print. Acting as the primary contact for both external and internal customers, this role ensures that all expectations are met or exceeded in a cost-effective and timely manner. Responsibilities include advocating for the customer within product teams, focusing on customer satisfaction, product improvement, and providing technical solutions to meet customer needs. Additionally, the role involves using desktop publishing software to design, layout, and produce print-ready PDFs, ensuring consistency across all materials.

Essential Duties and Responsibilities

• Manage customer projects by acting as a liaison between customers and product team members, to ensure customer needs and expectations are met and ensuring each job achieves company profitability standards.
• Review and plan project schedules to ensure efficient workflow through teams and to avoid errors and delays.
• Create and update job tickets with accurate project specifications.
• Utilize desktop publishing software to design, layout, and produce print-ready PDFs, ensuring consistency and accuracy across materials.
• Check preliminary and final proofs for errors and make necessary corrections.
• Perform Quality Check and Quality Assurance (QCQA) on all proofs to ensure 100% accuracy before delivery to the customer.
• Work with outside vendors to complete projects on time and to specification.
• Communicate with internal and external customers, troubleshoot and resolve problems, and provide suggestions to enhance the customer’s project.
• Emphasize the need for quality in the work performed by the team, proactively seeking improvements, and developing and documenting processes.
• Support and enhance customer service to continually higher levels, always looking for ways to benefit end users.
• Seek learning opportunities and apply new skills to improve individual and team performance.
• Perform other duties as assigned.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required, but is not meant to be all-inclusive. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience:

• Bachelor’s degree in related discipline; or combination of related education and experience.
• Proficient in MS-Word, MS-Excel, Acrobat, InDesign, Illustrator, Photoshop, Outlook, Windows and Apple operating systems.
• Experience managing multiple projects, while making quick decisions through troubleshooting.
• Demonstrated ability to learn and apply new technology.
• Ability to self-teach.
• Collaborative
• Ability to work cross-functionally through the company.

Desired Skills:

• Familiarity with both Windows and Apple environments.
• Experience with cross-media products, digital and print.
• Experience with planning and/or designing web-based projects or print.
• Adobe Acrobat/Plug-ins/Batch processes
• Ability to learn new software quickly and self-teach
• Experience working in a collaborative environment.
• Reading, writing, and calculating
• Interpersonal skills
• Reasoning/analysis
• Work with minimal supervision

Equipment/Tools Used:

• Personal computer, phone, calculator, Microsoft Office Suite, project management software (Salesforce)
• Assorted print production equipment

Physical Requirements:

• Light work (lift 10 lbs): Occasional – Office equipment and supplies
• Medium work (lift 15-40 lbs): Occasional – Boxes of manuals, books, etc.

Travel Frequency:

None