Tier 2 Technical Support

Since its opening in 2003 On Call Computer Solutions has been a nationwide leader in Cyber Security and Compliance solutions for Department of Defense contractors. Our company assists those businesses nationwide who work with the government and must comply with current rules and regulations relating to Cyber Security and proper information system protection.

Are you looking for an IT technical support career as a Tier 3 Information Technology Helpdesk Technician where you can deliver real solutions, and not just delays, escalations, and frustration to clients?

Would you like to be part of an elite award-winning nationwide team of IT Professionals delivering a satisfaction rate of over 99% for all first-time service ticket resolutions?

Would you like to have all of the best IT tools, training, and resources available on-demand along with a supportive team who are just as enthusiastic as you about delivering awesome customer service experiences?

How about a fully comprehensive benefits package including health insurance, legal services, retirement, disability, life insurance, commissions for parts sold, performance bonuses, free snacks, free lunch Fridays, paid certifications, and even more cool stuff that won’t fit here!

Are you looking for a long-term career in a rapidly growing mid-size company where there is still room to have a real impact and GROW?

Responsibilities:

• Implement local area networks (LAN), wide area networks (WAN), intranets, extranets, and other data networks
• Develop and execute test plans to check infrastructure and system performance
• Perform network modeling and analysis
• Define blueprint designs for business technology initiatives
• Enforce policies for standardizing systems

Qualifications:

• Previous experience in networking, IT, or other related fields
• Familiarity with architectural specifications
• Familiarity with researching communication networks
• Strong Troubleshooting and Critical Thinking skills
• Strong attention to detail
• At least 1 year Server Migration experience

We are a national company with offices in Florida and Virginia. An ability to work in a small office environment both independently and as a part of a larger help desk team is a must. Excellent communications skills are a must. At least 2 years of experience in the field is required. Must have own vehicle for transportation to service calls and to get parts from local distributors along with valid Florida class D drivers license and insurance. Driving compensation is included.

At least an A and/or Security equivalent Certification Preferred

Knowledge and experience with ticketing systems is a must as we are very systems and process-driven.

Job Type: Full-time

Pay: $50,000.00 - $55,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Professional development assistance
• Retirement plan
• Vision insurance

Compensation Package:

• Bonus opportunities

Schedule:

• 8 hour shift

License/Certification:

• CompTIA A (Required)

Ability to Commute:

• Tallahassee, FL 32301 (Required)

Work Location: In person

Salary : $50,000 - $55,000