What are the responsibilities and job description for the Technical Product Support Specialist position at Qwalifize LLC?
Full Time or Part Time :
- Full-Time
- Tallahassee, FL
- Write, read, and speak English fluently.
- N / A
- 0 to 1 year of related high-tech industry and / or IT work experience.
- Ability to lift light equipment or materials, generally up to 30-50 pounds.
- Adequate vision to perform tasks effectively, including close and distance work.
- Good hearing ability to effectively communicate and respond to auditory cues.
- Associate’s or Bachelor’s Degree or technical institute degree / certificate in Computer Science, Information Systems, or other related field. Or equivalent work experience.
- Business Casual
- Medical Insurance
- Dental Insurance
- Vision Insurance
- PTO (Paid Time Off)
Pay Rate : Location :
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Job Overview :
This is a learner / entry level role. Provides technical product support to one or more product(s) of low to medium complexity. Functions, somewhat independently, under general direction of more senior technical product support staff, supervisors or managers. Generally follows documented procedures and checklists.
In this role you will be responsible for providing post-sales technical product support. This includes, but is not limited to coordinating the resolution of customer problems, maintaining and installing applications / solutions, performing bug verification, release testing and beta support for one or more products. May work at the customer site to design and install applications. Must have knowledge of one or more of the enterprise’s products and familiarity of multiple applications. And other duties as assigned.
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Additional Information :
Drug screening, background and reference checks are performed if required. Valid identification and reliable transportation required. We are an E-Verify employer. We will provide the Social Security Administration (SSA) and, ifnecessary, the Department of Homeland Security (DHS), with information from each new employee’s Form I-9 to confirm work authorization. Our employees are authorized to work in the United States.
