What are the responsibilities and job description for the Technical Product Support Manager position at Qwalifize LLC?
Job Description
Job Description
Type :Full Time or Part Time :
- Full-Time
- Tallahassee, FL
- Write, read, and speak English fluently.
- N / A
- A minimum of 7 years of high-tech industry and / or IT work experience in product engineering, development and support functions.
- Experience with managing teams and projects in multiple technological and business environments.
- Ability to lift light equipment or materials, generally up to 30-50 pounds.
- Adequate vision to perform tasks effectively, including close and distance work.
- Good hearing ability to effectively communicate and respond to auditory cues.
- Bachelor's Degree in Computer Science, Information Systems, Business Administration, or other related field. Or equivalent work experience.
- Business Casual
- Medical Insurance
- Dental Insurance
- Vision Insurance
- PTO (Paid Time Off)
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Job Overview :
This is a mid-level management role. Works under general direction of senior level management. Typically manages and mentors supervisors, project leads and / or technical staff. Works on multiple, complex issues / projects as a technical leader and the subject matter expert. Frequently reports to a corporate senior level software development executive, research and development executive, sales executive or Chief Technology Officer.
In this role you will develop business strategy and provides direction for technical product support function. Manages a team responsible for resolving customer technical problems with enterprise's products, developing the technical related responses for Requests for Quotes (RFQs), working with sales team to address technical product issues, and delivering and installing new software releases to customers and providing post-sales technical product support to customers. Responsible for managing the technical interface to customers, including RFQ specification reviews, hands-on testing and modeling and interfacing with development and engineering for systems design work at customer sites. Responsible for building and maintaining relationships that can be leveraged to support the achievement of business objectives. And other duties as assigned.
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Education Requirements
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Additional Information :
Drug screening, background and reference checks are performed if required. Valid identification and reliable transportation required. We are an E-Verify employer. We will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee's Form I-9 to confirm work authorization. Our employees are authorized to work in the United States.
