PL Administrator

Job Location: Rochester, NY

Status: Part Time / Full Time

Rate of Pay: $18 - $23/hr

Operation Hours: Monday thru Friday; 7:00 am - 3:30 pm

Position Summary:

Perform tasks involving monitoring the Private Locating business, as well as, supporting dispatching operations, as needed.

Essential Functions:

The essential functions include, but are not limited to the following:

• Locating (Private & One-Call)
  • Review the Request for Work/Quote form to make sure the information is accurate, and all the required paperwork is put together and in order.
  • Manage work request coming in from the OTM website/private locating email, and phone.
  • Assist Program Manager with sending quotes, scheduling jobs, paperwork and acquiring pertinent information needed for scheduling.
  • Manage the jobs & quotes in DigTix ticket system database.
  • Effective communication skills both with customers and Utility Locating Technicians.
  • Review work request tickets for each job to make sure the information is accurate before sending to invoice.
  • Process input and track status of service request via operating system, phone and/or email with clients.
  • Daily check in with Program Manager.
  • Review incoming correspondence(s) and materials in a timely and orderly manner.
  • Assist Program Manager in ordering and maintaining locating supplies and equipment.
  • Effective communication skills.
  • Ability to work independently and be a team player.
  • Time management, organization and attention to detail is critical to the position.
  • Other duties as assigned.
• Dispatching
  • Knowledge of dispatching and basic steps for all DPV programs for back-up purposes, as needed.
  • Assist with answering incoming calls.
  • Perform other duties as assigned.

Minimum Qualifications:

• Ability to meet attendance schedule with dependability and consistency.
• Ability to communicate well both verbally and in writing.
• Ability to understand, follow and transmit written and oral instructions.
• Ability to work independently and complete daily activities per work schedule.
• Ability to organize and prioritize daily work.
• Ability to multi-task.
• Must be detail oriented and a critical thinker.
• Represent the company in a professional manner through all interactions/contacts daily.
• Interaction at team meetings.
• Good computer skills (general typing, e-mail, web browsing, Excel, MS Word).
• Ability to understand and communicate with others.