Job Description
Job Description
Job Location : Rochester, NY
Status : Part Time / Full Time
Rate of Pay : $18 - $23 / hr
Operation Hours : Monday thru Friday; 7 : 00 am - 3 : 30 pm
Position Summary :
Perform tasks involving monitoring the Private Locating business, as well as, supporting dispatching operations, as needed.
Essential Functions :
The essential functions include, but are not limited to the following :
- Locating (Private & One-Call)
Review the Request for Work / Quote form to make sure the information is accurate, and all the required paperwork is put together and in order.
Manage work request coming in from the OTM website / private locating email, and phone.Assist Program Manager with sending quotes, scheduling jobs, paperwork and acquiring pertinent information needed for scheduling.Manage the jobs & quotes in DigTix ticket system database.Effective communication skills both with customers and Utility Locating Technicians.Review work request tickets for each job to make sure the information is accurate before sending to invoice.Process input and track status of service request via operating system, phone and / or email with clients.Daily check in with Program Manager.Review incoming correspondence(s) and materials in a timely and orderly manner.Assist Program Manager in ordering and maintaining locating supplies and equipment.Effective communication skills.Ability to work independently and be a team player.Time management, organization and attention to detail is critical to the position.Other duties as assigned.DispatchingKnowledge of dispatching and basic steps for all DPV programs for back-up purposes, as needed.
Assist with answering incoming calls.Perform other duties as assigned.Minimum Qualifications :
Ability to meet attendance schedule with dependability and consistency.Ability to communicate well both verbally and in writing.Ability to understand, follow and transmit written and oral instructions.Ability to work independently and complete daily activities per work schedule.Ability to organize and prioritize daily work.Ability to multi-task.Must be detail oriented and a critical thinker.Represent the company in a professional manner through all interactions / contacts daily.Interaction at team meetings.Good computer skills (general typing, e-mail, web browsing, Excel, MS Word).Ability to understand and communicate with others.
Salary : $18 - $23
