What are the responsibilities and job description for the Senior Lead - 3PL Operations position at On?
In short
You are responsible for driving performance & execution of our west coast warehousing & distribution organizations, servicing our Ecommerce, Retail, and Wholesale customers throughout the U.S. You will oversee and lead operational activities, drive productivity & process enhancements, cultivate 3PL relationships, and champion the On culture. This also includes driving process & technical roadmaps that have a material impact on the North American portfolio. You will be the senior onsite stakeholder responsible for tactical and strategic initiatives as we focus on scaling the business.
Your mission
On is a place that is centered around growth and progress. We offer an environment designed to give people the tools to develop holistically – to stay active, to learn, explore and innovate. Our distinctive approach combines a supportive, team-oriented atmosphere, with access to personal self-care for both physical and mental well-being, so each person is led by purpose.
On is an Equal Opportunity Employer. We are committed to creating a work environment that is fair and inclusive, where all decisions related to recruitment, advancement, and retention are free of discrimination. We are requesting that you provide sensitive demographic information such as gender identity and race/ethnicity to help us ensure that we are creating equitable and fair experiences for all potential future team members. You are not required to provide this demographic information and this information will in no way impact your eligibility for hire.
You are responsible for driving performance & execution of our west coast warehousing & distribution organizations, servicing our Ecommerce, Retail, and Wholesale customers throughout the U.S. You will oversee and lead operational activities, drive productivity & process enhancements, cultivate 3PL relationships, and champion the On culture. This also includes driving process & technical roadmaps that have a material impact on the North American portfolio. You will be the senior onsite stakeholder responsible for tactical and strategic initiatives as we focus on scaling the business.
Your mission
- Deliver internal financial targets by executing frequent reviews of procedures, controls, and staffing to deliver to key performance indicators and business targets. You will be expected to coordinate MBR/QBR’s with our partners and provide directional insight where required.
- Serve as onsite strategic leader while taking initiative to drive enhancements with forward labor and capacity planning. You will work closely with the 3PL provider to achieve On’s fiscal and strategic objectives.
- Facilitate medium & long range planning in conjunction with 3PL to conduct frequent reviews of procedures, controls, and staffing ensuring continual improvement against key performance indicators and business targets
- Audit, assess and create improvement plans for weekly & monthly performance across productivity, quality and inventory management strategies to identify forward-looking areas of risk and develop mitigation plans
- Own project implementation, ensuring deadlines, opportunities, and risks are communicated frequently. Coordinate, communicate, and execute high scope project initiatives while collaborating with internal and external stakeholders.
- Audit and assess weekly & monthly performance across productivity, quality and inventory management strategies to identify forward-looking areas of risk and develop mitigation plans
- Drive & lead continuous improvement initiatives to support business growth, while driving for execution of business standard work. Provide concise and direct communication with internal stakeholders regarding improvements and adherence to financial goals.
- Partner with Account Services, Customer Service, Controlling, Technology and other internal teams to facilitate process improvements related to systems & processes, such as:
- Warehouse Management Systems (
- Enterprise Resource Planning (ERP)
- Inbound Operations (Receive/Stow/Replenishment)
- Outbound Operations (Pick/Pack/VAS)
- Inventory Placement & Wave Planning (Slotting & Allocation)
- Stock Accuracy & Cycle Count Programs
- Dock Operations (Freight & Parcel)
- Transportation Operations (Routing, Scheduling)
- Vendor and Customer Compliance
- Bachelor’s Degree in Business Administration or logistics-related field or equivalent related experience
- 7 years of site management responsibility with working knowledge of 3PL warehouse operations, supply chain, and transportation preferred
- 2 years of people management experience
- 1-2 years of P&L responsibility (preferred)
- Proficient with Microsoft applications, WMS, and ERP systems
- Experience with automated facilities strongly preferred
- Demonstrate a high level of interpersonal and communication skills with ability to work across a variety of business processes
- Able to balance competing priorities, complex situations, and tight deadlines
On is a place that is centered around growth and progress. We offer an environment designed to give people the tools to develop holistically – to stay active, to learn, explore and innovate. Our distinctive approach combines a supportive, team-oriented atmosphere, with access to personal self-care for both physical and mental well-being, so each person is led by purpose.
On is an Equal Opportunity Employer. We are committed to creating a work environment that is fair and inclusive, where all decisions related to recruitment, advancement, and retention are free of discrimination. We are requesting that you provide sensitive demographic information such as gender identity and race/ethnicity to help us ensure that we are creating equitable and fair experiences for all potential future team members. You are not required to provide this demographic information and this information will in no way impact your eligibility for hire.
