Sr. Manager, Supplier Operations

Onbe, a fast-growing FinTech, bringing innovation to a rapidly growing global marketplace, stands for “on behalf.” Because that’s exactly how we work: on behalf of our clients, as their comprehensive payments partner. We transform the way payments are imagined — as an opportunity for innovation, a source of insight to customers, and a way to connect with partners around the globe!

Summary: The Sr. Manager of Supplier Operations role provides an outstanding opportunity for a skilled and accomplished leader to guide central initiatives and lead a team in achieving flawless pricing operations.

This role is a hybrid role that will work onsite 2 days per week at our Dallas, TX location. Occasional travel may be required as part of this position.

Responsibilities:

• Establish and implement standard methodologies for supplier operations and quality assurance processes to ensure continued excellence in service delivery.
• Monitor and analyze metrics to assess team and supplier performance and drive continuous improvement, addressing any immediate issues until resolved.
• Develop and manage effective configuration strategies and customize project plans based on internal/external processes and client requirements.
• Provide strong leadership support to ensure timely and accurate supplier configurations as per the client's project request.
• Manage day-to-day payment processing and operations, including troubleshooting, reporting, and technical support.
• Provide strategic and detailed updates regarding blocking issues, critical issues, and achievement project updates to the Senior Director and other relevant collaborators.
• Foster strong working relationships at all organizational levels and across functional teams and partners.
• Lead and articulate complex interdependencies between supplier strategies, platforms, and products.
• Manage and direct change management requests that involve external client-facing engagement.
• Aid in developing criteria for beta testing on new features and functionality as requested by enterprise customers.
• Own and manage standard operating procedures (SOPs) for the team.
• Maintain a comprehensive understanding of internal and external supplier system platforms, products, and capabilities.
• Lead, mentor, and develop a team of professionals, encouraging a culture of accountability, collaboration, and continuous improvement.

Qualifications:

• Bachelor’s degree or equivalent industry experience.
• 3-5 years of experience in managing a supplier facing configurations team using proven implementation or project management methodologies.
• Experience in managing project teams operating across multiple platforms.
• Proficiency with project management tools such as Jira and Asana.
• Experience managing professional development, tracking, and execution of detailed launch plans for assigned projects.
• Ability to work both independently and in a team-oriented, collaborative environment.
• Demonstrated drive for results and accountability in meeting business needs.
• Proven ability to work in an ambiguous environment and collaborate across multiple areas to achieve a common business objective.
• Excellent business writing and communication skills with strong attention to detail.
• Knowledge of Microsoft programs including Word, Excel, and PowerPoint.
• Familiarity with the payment industry ecosystem is preferred but not required.

For this position, the base salary ranges from $139,320.00 to $168,000, and there's also an annual bonus opportunity. The final base salary will be determined based on various factors such as qualifications, experience, skills, education, certifications, business needs, and market demand. Our comprehensive benefits package includes medical, dental, vision, wellness, 401(k) matching, unlimited PTO, work from anywhere, generous parental leave, and more! Our job titles may encompass multiple career levels. We encourage all candidates to apply.#LI-Hybrid

At Onbe, a diverse group of people, ideas, and perspectives are key to achieving phenomenal things. For over 25 years, our focus has remained on building a culture of openness and ingenuity, where employees come together to innovate and build disbursement solutions that make the lives of our clients and their consumers and workforces easier and better. Our definition of success includes celebrating differences and affirming belonging. To that end, we ask employees to come to Onbe as they are and contribute their diverse perspectives, identities, and experiences.

We believe that the recruiting phase is only the very beginning of diversity and inclusion. At Onbe, we’re constantly evolving the way we celebrate diversity every day and in everything we do. With several internal committees that are dedicated to mental and physical wellness, diversity, inclusion, and community outreach, we are committed to making a culture that is inclusive to all.

Onbe is proud to be an equal opportunity employer. We seek out ways to create a mindful workforce that embraces diversity and celebrates a culture of inclusion. We do not discriminate against employees or job applicants on the basis of race, color, ancestry, national origin, sex (including pregnancy), gender identity, sexual orientation, marital or family status, religion, age, disability, genetic information or military service. Our equal opportunity policy applies to all decisions of employment including hiring, placement, promotion or advancement, termination, layoff, recall, transfer, compensation, training and leaves of absence