What are the responsibilities and job description for the Patient Care Coordinator position at Oncology Specialists of Charlotte?
Oncology Specialists of Charlotte (OSC) is an independent medical oncology practice treating cancer and blood disorders with two offices in Charlotte. Since 2000, OSC has provided leading-edge, compassionate care with a model of quality-innovative treatments for survivorship in cancer and management of blood disorders. The physicians and staff take part in multi-disciplinary care, clinical trials, and peer boards at the hospital, as well as collaborating care with Duke and MD Anderson for the highest level of clinical cancer therapy trials. The OSC team understands the profound impact of cancer on the lives of patients, families, and caregivers and produces the best outcome in delivery and management of healthcare while containing cost factors without excessive healthcare spending and waste. Work for nominated Charlotte Top Doctors in Oncology! We offer a friendly work environment that includes free lunches, PTO, 401k, company-sponsored insurance and health savings account.
Why Join Us? Our team values the work components of every member to create a culture of people helping people and making a difference in our lives and those we serve.
Job Description :
Answers all incoming calls in a prompt, courteous and professional manner
- Routes calls and messages appropriately
- Follows standard operating procedures (SOPs) for obtaining pertinent information depending on nature of call.
- Presents a personable, resourceful approach to problem solving, as well as support and help to all callers.
- Greets patients / visitors and provides assistance as appropriate.
- Obtains pre-patient registration, demographic and insurance information and enters appropriately into Patient Management System (PM) or Electronic Health Record (EHR). Including all paper / electronic documents.
- Requests, collects, documents, and assesses all appropriate records to ensure patient has been scheduled properly and all necessary records have been obtained for evaluation in accordance with HIPAA regulations.
- Ensures referring physicians have received communication regarding the new patient visit and continuous continuity of care communications are followed
- Communicate with outside entities to obtain patient medical history records when appropriate.
- Ensure all necessary medical information is obtained and entered into patients electronic medical record ahead of appointment
- Runs and / or works daily reports to identify patients with unscheduled orders
- Performs tasks related to Governmental, Insurance and Quality Initiative Programs :
o Ensures communication is distributed to patients regarding program details
o Generates and distributes to external providers office a Clinical Summary from Electronic Health Record (EHR)
o Communicates information regarding Patient Engagement Portal and assists with registration process
