What are the responsibilities and job description for the Customer Service Representative position at One Call Concepts, Inc.?
Summary or overview of job duties:
Starting pay rate is $19.
Full and part-time shifts available.
All classroom training is full time (M-F from 8:30a-4:00p). Classroom training and on-the-phone training is in our Piscataway office. After successful completion of a portion of phone training, the position is remote indefinitely. Everyone should plan to be in the office for at least 1 month.
We are an inbound call center that processes mark out requests for excavation purposes. All candidates must enjoy customer service and answering incoming calls. He/she must have the ability to accurately type a minimum of 35 wpm. The employee must project a professional image through phone and personal interaction. He/she must be able to troubleshoot problems and provide resolution to our client’s inquiries. In addition this position requires a detail oriented individual with excellent attendance.
Essential duties and responsibilities include but are not limited to the following:
- Answer incoming calls and assist customers complete locate requests and/or resolve customer questions
- Process web tickets and respond to web chat requests
- Monitor EIs and call out backup messages as necessary
- Present and discuss the products and services of the company to customers
- Perform other duties as assigned
Job requirements
- Minimum accurate data entry of 35 wpm
- Ability to work independently in a high volume, detail oriented environment
- Strong customer service skills
- Excellent verbal and written communication skills
- Ability to prioritize work and multi-task
- Consistent attendance and stable work history
- Ability to work and change with dynamic professional environment
- Consistently meets or exceeds KPIs
We offer health, dental, prescription and life insurance, paid vacation and
holidays and a 401K program.
Please complete the form HERE and the application HERE to apply.
Salary : $19
