What are the responsibilities and job description for the Bi-Lingual (English/Spanish) Remote Account Manager – Construction Services - Must Live in Florida position at One Exam Prep?
About Us:
We provide essential back-office services—like bookkeeping, permit expediting, and business support—for contractors across the U.S. Many of our clients are graduates of our contractor license school who’ve gone on to build successful construction businesses. We’re growing fast and looking for someone who’s passionate about client success and understands the contractor world.
About the Role:
We’re looking for a driven Account Manager to help us strengthen relationships with our existing clients, re-engage past clients and students, and introduce our services to newly licensed contractors. This person will act as a trusted advisor—following up on projects like permit expediting, ensuring customer satisfaction, and identifying opportunities to serve our clients better.
Key Responsibilities:
- Maintain and nurture relationships with current clients to ensure satisfaction and repeat business
- Follow up with clients regarding ongoing services, particularly permit expediting and bookkeeping
- Reach out to former 1 Exam Prep students who are now licensed contractors to introduce our services
- Serve as the bridge between our clients and internal teams to ensure smooth service delivery
- Identify client needs and recommend solutions from our suite of services
- Track interactions and keep client records up to date in our CRM
- Report client feedback and help us continuously improve our offerings
Requirements:
- Experience working in or with the construction industry (administrative, permitting, sales, project coordination, or related, supply houses, construction companies)
- Strong communication and relationship-building skills
- Organized and self-motivated with the ability to work independently
- Comfortable with phone, email, and CRM systems
- Experience in customer success, account management, or sales a plus
Bonus Points For:
- Experience with permit expediting or contractor licensing
- Familiarity with small construction businesses or trade professionals
- Bilingual (English/Spanish)
Why Work With Us?
- Flexible schedule (part-time or full-time)
- Remote work environment
- Opportunity to grow with a fast-paced, mission-driven company
- Be part of a team that truly helps contractors succeed in business
Job Type: Full-time
Pay: $45,000.00 - $85,000.00 per year
Schedule:
- 8 hour shift
Supplemental Pay:
- Bonus opportunities
- Commission pay
Work Location: Remote
Salary : $45,000 - $85,000