Project Manager, Customer Service(Multiple Locations)

Position Description :

Are you being referred by a ONE Gas employee? If so, reach out to that connection and ask about the employee referral program. They can send you a link to apply directly so they can receive credit!

Role Summary : Support Customer Service Administration initiatives by supporting accurate, complete and timely compliance adherence validation and control adequacy. Preparation of annual financial plan, monthly financial and audit reviews. This role will be open to Austin, El Paso, OKC, Overland Park, Topeka, Tulsa, or Wichita. This will have a hybrid schedule in office two days per week.

What You Will Do

Support Customer Service initiatives by coordinating and completing technology projects on time and within budget.

Coordinate the efforts of team members from internal and external groups, including customer service, information technology, and software vendors and consultants.

Establish a project plan baseline, define the project's scope and goals, secure the necessary resources, and monitor all activities.

Take part in requirements gathering and participate in contract preparation.

Guide project execution : track project activities, monitor and handle changes, conflicts, and escalations.

Handle customer and stakeholder engagement : manage customer relationships by building confidence and trust, ensure project progress by arranging meetings and customer events.

Develop and sustain customer relationships, both internal and external.

Address and resolve product risks, roadblocks, and obstacles while securing resources to complete deliverables for large, complex, and challenging projects.

Develop and communicate statements of projects, including project goals, scope, tasks, and expectations.

Prioritize and monitor activities to deliver results within budgetary and resource constraints.

Regular and reliable attendance is required in the performance of this job.

Employee may perform additional responsibilities as assigned.

What You Will Need

Preferred Bachelor's Degree Business, Data Analytics, Computer Science, Management Information Systems, a related degree, or an equivalent combination of education and experience below.

Experience leading to solid business acumen with the ability to network among multiple departments.

Demonstrated an ability to lead project resource planning, reporting, prioritization, and budgeting.

Experience leading projects and programs that involve external providers or vendors (Customer Service or IT experience preferred).

Experience managing multiple, concurrent, and significant projects.

Experience developing business processes, project delivery practices, and educating business functions on effective project delivery practices.

Experience in project management productivity tools and software, Microsoft Project preferred, and advanced Excel skills.

Highly advanced, practical knowledge of business processes, program management methodologies, and project management tools (Scrum, Agile, and Waterfall).

Demonstrated ability in coordinating teams from various workgroups, managing relationships with internal and external participants, and eliciting cooperation from sources including :

• Upper management
• Clients
• Vendors
• Other Departments

Experience in technology deployments with a focus on customer service for both internal and external customers.

Experience with strategic and critical thinking.Experience developing information and conducting formal meetings.

Demonstrated ability to read and write fluently in English

Minimum Applicable driver's license.

Position requires travel to other company offices, field locations, and customer locations.

Preferred PMP Certification

Lean Six Sigma (Process Improvement)

Mobility to travel in and around office surroundings.

The ability to effectively communicate, both written and orally, with management, staff, and employees.

Visual abilities that are to perform the job responsibilities.

Diversity at ONE Gas

Inclusion & Diversity is so important to us that we made it one of our core values, values that guide and direct our actions as we go about our daily business. We know that every employee makes a difference and contributes to our success through their unique talents and abilities. We also acknowledge that we can accomplish great things by listening and learning from each other.

ONE Gas has great benefits! Here are just a few :

Position Requirements :

The job description is not intended to be a complete list of all responsibilities, duties, or skills required for the job and is subject to review and change at any time, with or without notice, in accordance with the needs of One Gas. Where positions are covered by a collective bargaining unit agreement, the terms and conditions of the agreement will apply.

ONE Gas, Inc., and its divisions will provide equal employment opportunity for qualified persons without regard to sex, race, religion, color, national origin, ethnicity, age, sexual orientation, gender identity or expression, disability, military status or genetic information.