Systems Analyst II - Executive Support, System Admin - Tulsa (Hybrid)

Position Description :

Are you being referred by a ONE Gas employee? If so, reach out to that connection and ask about the employee referral program. They can send you a link to apply directly so they can receive credit!

Job Posting End Date : This job posting will be removed on March 5, 2025.

Role Summary : We are seeking an experienced Executive IT Support technician to deliver exceptional, and personalized service to senior leadership. The ideal candidate will demonstrate innovative thinking skills, ensuring optimal uptime and user productivity while maintaining the highest standards of professionalism.

What You Will Do

Perform incident analysis and configuration management (impacting various sized workgroups and / or chronic / recurring issues) related to IT infrastructure and support.

Manage issues which escalate beyond the status of incident. Coordinate the appropriate personnel to troubleshoot and resolve issues.

Design and implement infrastructure solutions.

Perform root cause analysis on resolved issues.

Design and develop appropriate monitoring and / or other proactive measures to prevent future occurrences.

Mentor Tier I staff during problem resolution and root case analysis to increase efficiency and knowledge of Tier I personnel.

Analyze and document the architecture and configuration of infrastructure and applications.

Provide configuration and engineering for new technologies.

Lead the support and configuration activities for technologies when appropriate.

Develop project plans using methodologies defined by industry best practices (such as WBS, MS Project).

Complete tasks assigned in order to accomplish approved application and / or infrastructure change requests.

Consult with applications and infrastructure personnel on new initiatives and the impacts they will have on the infrastructure.

Regular and reliable attendance is required in performance of job.

Employee may be required to perform additional duties as assigned.

What You Will Need

Preferred Bachelor's Degree MIS, computer science, or an equivalent combination of formal education and job-related experience.

Demonstrated ability in the support and function of one or more of the following :

Desktop / laptop hardware, operating system, and Office suite

Infrastructure hardware configuration

IP networking

Windows Server and / or Unix operating systems

Shared storage technologies

Virtualization technologies

Event monitoring, logging and data collection techniques

Administering Cloud Services

Mentor and facilitate discussions across a wide range of teams and technologies.

Experience with the application of math, algebra and statistical and volumetric methods.

Experience and training relative to :

Operating systems software

Computer hardware

Networking

Communications

Security administration

Identify, research, and analyze systems software problems and perform systems evaluations.

Research, prepare, and compose systems operating procedures and documentation, reports, and correspondence.

Interact, advise, guide and train

Read and write fluently in English.

Minimum Applicable driver's license.

Mobility to travel in and around office facilities system wide.

Able to use office tools and equipment required.

Communicate and / or exchange information or instructions.

Visual ability sufficient to perform job duties.

Diversity at ONE Gas

Inclusion & Diversity is so important to us that we made it one of our core values, values that guide and direct our actions as we go about our daily business. We know that every employee makes a difference and contributes to our success through their unique talents and abilities. We also acknowledge that we can accomplish great things by listening and learning from each other.

ONE Gas has great benefits! Here are just a few :

Medical / Dental / Vision packages that fit your family's needs.

Paid Time Off

401K that is 100% matched up to 6%.

Profit Sharing Plan

Paid Parental Leave

Basic and Optional Employee Term Life Insurance

Education Assistance and Tuition Reimbursement

Position Requirements :

The job description is not intended to be a complete list of all responsibilities, duties, or skills required for the job and is subject to review and change at any time, with or without notice, in accordance with the needs of One Gas. Where positions are covered by a collective bargaining unit agreement, the terms and conditions of the agreement will apply.

ONE Gas, Inc., and its divisions will provide equal employment opportunity for qualified persons without regard to sex, race, religion, color, national origin, ethnicity, age, sexual orientation, gender identity or expression, disability, military status or genetic information.

Job ID : 6180

Functional Area : IT

Position Type : Full-Time Regular

Relocation Provided : No

Location : Tulsa, OK

Department : IT TECH SUPPORT

Internal / External : Internal and External

Experience Required : 3 - 5 Years