Patient Scheduling Representative

Description

• Update referral, demographic, and insurance information in the practice management database.
• Schedule office and procedure visits utilizing physician appointment parameters and preferences. Update referral and recall entries in practice management system.
• Make decisions regarding safe procedure preparation and scheduling based on physician preferences.
• Select preparation information to provide to the patient and provide verbal patient education for procedure preparation to supplement written information.
• Call preparation prescriptions to pharmacy when the patient will be unable to receive the prescription by mail.
• Communicate special appointment follow-up needed prior to the patient appointment to the clinical and/or endoscopy staff. (Examples include anticoagulant/antiplatelet or ICD instruction.)
• Provide patients with the appropriate forms, literature, and instruction.
• Document patient interaction, patient education, or other communication clearly and neatly.
• Communicate operational issues, day to day scheduling conflicts, potential issues with referring physicians etc. to Scheduling Manager, Endoscopy Manager, or Clinic Manager as needed.
• Evaluate referrals and direct messages against individual physician preferences and practice guidelines and initiates patient contact within 24-48 hours of request. Seek physician or manager assistance if referral falls outside of normal parameters.
• Notify referring physicians of patient appointments or inability to schedule patient.
• Specialty scheduling included but not limited to: BRAVO, CAP, EMR, ERCP, ESD, EUS, FMT, PEG, PNE, and Hospital appointments.
• Monitor wait list and reports for follow up appointments after clinic and endo.
• Monitor portal and g-reminders for patient communication.
• Assist with the optimizing use of physician or physician extender time by monitoring and condensing schedules.
• Pick-up tasks and portal inbox messages for central scheduling.
• Process hospital and contact patients for scheduling follow up and send all clinical follow up to the appropriate clinical team member.

• Flexible, Detail oriented, Customer focus, Team working, Initiative, Problem solving, Organized, Self-motivated

• Adopt the One GI culture of respect, integrity and accountability that contribute to an internal environment of teamwork and promote a positive brand image to our external customers.
• Incorporate a leadership mindset to your role.
• Comply with One GI procedures, policies, and regulations relevant to your role.
• Successfully completes all One GI training requirements (i.e. OSHA, HIPAA, HealthStream, compliance, etc.)
• Responsible for compliance with all regulatory requirements and/or guidelines. These requirements/guidelines include, but are not limited to: OSHA, HIPAA, Federal Fraud and Abuse laws.
• Computer skills – good working knowledge of MS office.
• Ability to communicate effectively with others, both verbally and in writing.
• Proven ability to manage time, meet deadlines and prioritize.
• Able to maintain standards and professionalism during periods of fluctuating workloads.
• Provide professional service to direct customers of One GI in all interactions.
• Build effective working relationships with other team members.
• Manage daily tasks to ensure business needs are consistently met.

Qualifications

• High School Diploma or equivalent required.
• Previous medical office experience, medical terminology coursework preferred.
• Formal training with at least one year experience as medical assistant, medical secretary, health unit coordinator, nursing assistant or similar role.
• In lieu of formal training has at least two (2) years experience involving patient care and is able to demonstrate a familiarity with medication names and purpose, a thorough understanding of basic medical terminology, basic knowledge of common diagnoses and surgeries, and patient health interviewing skills.