What are the responsibilities and job description for the Plant Nursery Office Assistant position at One Green World?
One Green World is a retail garden center and online nursery in Portland, OR specializing in edible plants such as fruit trees, berry bushes, vegetables, herbs, fruiting vines & shrubs.
Purpose: Our nursery Office Assistant will serve our customers with passion and consistently deliver the best overall customer experience possible. Using knowledge of plant materials, along with a thorough understanding of OGW’s systems and processes, they provide proactive assistance and creative solutions that help our customers be successful with their home garden needs.
Responsibilities:
- Answer emails and respond to incoming calls as primary contact with customers promoting favorable customer relationships while responding timely, accurately and courteously to telephone and written inquiries.
- Effectively utilize OGW’s systems and procedures to quickly process internet orders working directly with the Operations Manager and shipping personnel as necessary to ensure timely delivery of healthy plant material.
- Understand and become fluent in the nursery inventory / sales system.
- Must also be able to interact with all staff, vendors, etc. in a professional manner at all times.
Experience and other requirements for position:
- Minimum of 1–2 years of customer service experience.
- Minimum of 1–2 years of nursery, farm or plant experience.
- Proficient in both oral and written communications.
- Proficient in email software and computers.
- Good organizational skills and ability to prioritize multiple tasks.
- Ability to operate in a fast-paced environment.
- Understands principles of excellent communication, negotiation, conflict resolution and customer service.
- Knowledge of plant material including health, quality issues, disease and pests of plants.
Job Type: Full-time
Pay: From $18.00 per hour
COVID-19 considerations:
Employees welcome to wear a mask but not required
Education:
- High school or equivalent (Preferred)
Experience:
- Customer service: 1 year (Required)
Work Location: One location