What are the responsibilities and job description for the Customer service representative position at One Group Partners?
Join Our Team as a Customer Service Representative!
One Group Partners is looking for a passionate and dedicated Customer Service and Customer Acquisition Representative to join our growing team.
If you thrive in a fast-paced environment and love helping people, we want to hear from you!
Position : Customer Service Representative
Location : Doral, FL / On site
Type : Full-time / Monday-Friday
Key Responsibilities :
- Customer Engagement : Engage with individual consumers through various channels, including in-person interactions, phone calls, emails, and online chat, to understand their requirements and preferences.
- Product / Service Recommendations : Recommend and promote appropriate products or services that align with the consumer’s needs and interests.
- Customer Support : Address customer inquiries, resolve issues, and provide exceptional customer support to ensure a positive experience.
- Sales and Upselling : Identify opportunities to upsell or cross-sell products and services to enhance the customer’s overall experience and increase revenue.
- Market Knowledge : Stay informed about the company’s offerings and industry trends to provide accurate and up-to-date information to consumers.
- Relationship Building : Build strong and lasting relationships with consumers to foster brand loyalty and advocacy.
- Order Processing : Assist consumers with order placement and ensure smooth order processing and fulfillment.
- Feedback Collection : Gather customer feedback and insights to improve products, services, and overall customer satisfaction.
Qualifications :
- Proven experience in a customer service role
- Excellent communication and interpersonal skills
- Strong problem-solving abilities
- Ability to multitask and manage time effectively
- High school diploma or equivalent; a bachelor’s degree is a plus
What We Offer :
- Competitive salary and benefits
- Comprehensive training program
- A supportive and friendly work environment
One Group Partners is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Join us and be a part of a team that values your skills and dedication. We look forward to meeting you!
Last updated : 2024-08-02
Salary : $18 - $25