Restaurant General Manager | Lifestyle Hotel

Description

A dynamic new dining concept within an edgy new hotel in the heart of Silicon Valley is seeking an experienced and passionate Restaurant General Manager. This role is responsible for overseeing daily restaurant operations, ensuring exceptional guest experiences, and driving financial success. The ideal candidate will be a hands-on leader with a commitment to service excellence, staff development, and operational efficiency.

Responsibilities

Guest Experience & Service Excellence

• Lead the restaurant team with enthusiasm and a guest-first mindset to deliver memorable dining and bar experiences.
• Foster a service-oriented culture, ensuring every guest leaves eager to return.
• Encourage team members to engage with guests, enhancing service through personal interactions.
• Monitor and support staff in exceeding sales and service goals with passion and enthusiasm.
• Set clear service objectives and align the team to meet measurable performance standards.
• Ensure optimal staffing levels to maintain seamless operations and outstanding service.
• Stay updated on industry best practices and emerging trends to maintain a competitive edge.

Financial Performance & KPI Management

• Drive financial results by monitoring key performance indicators (KPIs) and implementing strategies to optimize revenue.
• Utilize restaurant management systems and financial tools to track and achieve budgeted goals.
• Effectively manage payroll, food and beverage costs, and profitability targets.
• Develop and execute action plans to address any shortfalls in revenue, cost control, or operational performance.
• Ensure proper cash handling and adherence to company financial policies and procedures.
• Maintain compliance with daily, weekly, and monthly administrative and financial reporting requirements.

Health, Safety, & Compliance

• Ensure the restaurant and bar operations adhere to all legal and regulatory requirements, including licensing, food safety, hygiene, and workplace safety.
• Conduct regular inspections and risk assessments, addressing any potential hazards or maintenance needs.
• Maintain accurate documentation and compliance records, ensuring adherence to company policies and health regulations.
• Train and educate staff on safety protocols, company policies, and industry regulations.

Team Leadership & Development

• Provide ongoing coaching, feedback, and performance evaluations to develop team members and enhance guest satisfaction.
• Lead by example, fostering a positive, inclusive, and high-performance work environment.
• Proactively address underperformance, providing guidance and training where necessary.
• Collaborate with HR on recruitment, onboarding, performance management, and employee relations.
• Manage scheduling, attendance, and leave requests to ensure operational efficiency.
• Support career development by identifying training opportunities and encouraging internal growth.

Qualifications & Experience

• Proven experience as a Restaurant General Manager or similar leadership role in a high-volume dining environment.
• Strong knowledge of restaurant financial management, including budgeting, payroll, and cost control.
• Experience leading and developing teams to deliver exceptional guest service and meet sales goals.
• Familiarity with restaurant technology systems, including POS, inventory, and payroll management.
• Excellent communication, leadership, and problem-solving skills.
• Understanding of local health, safety, and liquor regulations.

Compensation & Benefits

• Competitive Base Salary - $110k-$120k
• Bonus potential up to 20%
• Health, Dental & Vision
• 401k (after 6 months)
• PTO, Sick Leave and Wellness
• Company-wide room & dining discounts
• Equal Employment Opportunity