Hotel General Manager

Sage Hospitality Group Hotel General Manager San Francisco, California Apply Now

Sage Hospitality Group is looking for a Hotel General Manager to join us at an upcoming full-service branded hotel in San Francisco - coming soon!

All potential candidates should read through the following details of this job with care before making an application.

As part of Sage Hospitality Group, we passionately strive to be the best and create excellence in everything we do. We believe in enriching lives one experience at a time. More than a slogan, we empower our employees to make positive impacts on the communities in which we live and work. By providing genuine service we build relationships with our guests and value for our shareholders, and we create unforgettable experiences.

We are looking for independent thinkers. Those who harness their entrepreneurial spirit so that it breaks preconceived notions. We welcome risk takers and creative spirits alike. No matter your daily role, Sage recognizes that your success is about more than the work you do—it’s really about who you are, which is why we invest in your personal and professional growth. We hope you consider joining us!

Job Overview

Overall management responsibility for the operation of the hotel including profitability, guest service, product quality, and overall cleanliness and maintenance of the hotel property. Operation of the hotel will be within the framework of approved 1) annual budget, 2) annual marketing plan, 3) annual capital expenditure plan, 4) annual wage plan, and always within the framework of all Company policies and procedures.

Responsibilities

• Lead the Executive Committee utilizing a participative style : be readily available and effectively communicate with each member, coordinate the operation of each individual's department and special projects, and assist in identifying problems and solutions.
• Guide the committee in dealing with the hotel's problems and opportunities in order to best serve the financial interests of the property.
• Development of annual operating budget which will serve as an operating plan and define required levels of achievement.
• Assure achievement of annual budget in revenues, costs and profits through accounting diligence and expenditure controls and proficient accounting practices.
• Set written priorities and key objectives for each department head quarterly including action plan and completion date.
• Follow up to assure successful implementation and follow-through and take corrective action in the event of failure to meet assigned objectives.
• Monthly forecasting of operating staff and cost expenditures.
• Business planning in line with forecasted sales and costs including guidance to department heads.
• Monthly review of financial statement in order to correct problems, assure spending is in line and to plan for future business.
• Review and approve all expenses in "other expense" categories in all departments.
• Regularly review all major expenses to assure that monies are wisely expended.
• Develop a high level of esprit de corps and loyalty to the hotel and to the company in order to reduce turnover and increase employee morale.
• Communicate, counsel and assist in staff development.
• Be visible and available to all hourly personnel in accordance with the Company's open door policy.
• Conduct performance appraisal and personal development plans for management staff.
• Identify substandard performance of individual managers and outline improvement action, including taking corrective or disciplinary measures.
• Assure level of experience, knowledge and ability to meet job requirements of all hotel management.
• Review all wage and salary increases assuring compliance with wage scales and compensation philosophies as outlined in the Company's management manuals.
• Regular personal inspection of guest rooms, public areas, back of house, banquet function set-ups. Assure that written lists are developed of corrective actions required for implementation by housekeeping, maintenance and operating departments.
• Establish and implement guest service standards for all departments, periodically review, identify problems and corrective actions.
• Development of annual sales and marketing plan.
• Monitor implementation of marketing plan action steps.
• Regularly review individual productivity taking corrective action and guiding as needed.
• Maintain credit policies at Front Office, Sales and Catering.
• Regular review of Front Office results in order to maximize room revenue.
• Represent the hotel within the local community, positioning the hotel as a good corporate citizen that is involved and supportive of community affairs.
• Assure that all Company policies and procedures are fully implemented throughout the hotel.

Qualifications

Education / Formal Training

A four-year college degree or equivalent education / experience

Experience

Previous experience as General Manager or Assistant General Manager at a similar size and type of hotel, previous experience as Department Head at same facility.

Knowledge / Skills

Requires advanced knowledge of the hospitality and business management fields.

Requires considerable working knowledge of other major areas and the skill to integrate and communicate that information.

Requires studying, analyzing and interpreting complex activities or information in order to improve known practices or develop new approaches.

Ability to make decisions with only general policies and procedures for guidance and keeping the General Manager informed of general direction.

Requires highly developed communication skills to frequently negotiate, convince, sell and influence other managerial personnel, hotel guests and / or corporate clients.

Must have excellent speech and written skills in order to communicate with managers, guests and employees.

Must have excellent literacy skills necessary for reports, policies and procedures.

Physical Demands

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Must have vision ability in order to visually inspect hotel.

Must have mobility to walk through the front and the back of the hotel.

Climbing approximately 20-30 steps 10% of the week.

Physically able to regularly inspect all areas of interior and exterior of facility.

General office and hotel environment

Eligible to participate in Sage bonus plan

Unlimited paid time off

Eligible to participate in the Company’s 401(k) program with employer matching

Health savings and flexible spending accounts

Basic Life and AD&D insurance

Company-paid short-term disability

Paid FMLA leave for up to a period of 12 weeks

Employee Assistance Program

Great discounts on Hotels, Restaurants, and much more.

Eligible to participate in the Employee Referral Bonus Program. Up to $1,000 per referral.

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