Operations Executive Assistant | Hospitality COO | Project Management | NYC Based (Travel)

A globally recognized hospitality brand is seeking a highly skilled and adaptable Operations Executive Assistant to the Chief Operating Officer (COO) to provide high-level support in a fast-paced, dynamic environment. This role is ideal for an experienced general manager or hospitality professional looking to transition out of daily operations and into a strategic, project-driven role.

The operations executive assistant will be a key partner to the COO, managing complex projects, coordinating operational initiatives, and ensuring seamless execution of new venue openings. This position requires a strong background in hospitality, exceptional project management skills, and a passion for bringing new locations to life. The ideal candidate thrives in high-pressure environments, loves openings, and is willing to travel regularly to assist the COO with new projects.

Key Responsibilities

Executive & Project Support

• Manage and oversee high-level projects, particularly related to new openings and operational initiatives.
• Coordinate between departments, vendors, and on-site teams to ensure projects remain on track.
• Develop and manage timelines, budgets, and deliverables for opening projects.
• Track key milestones and follow up with stakeholders to ensure execution and accountability.
• Provide administrative and operational support to the COO, ensuring priorities are met and schedules are optimized.

Travel & On-Site Support

• Travel frequently to assist the COO with pre-opening logistics, operational setup, and team coordination at new locations.
• Act as an on-the-ground liaison, ensuring seamless execution and problem-solving in real time.
• Support recruitment, training, and operational needs during launch phases.

Operational Coordination

• Serve as the COOs point of contact for internal and external teams, ensuring smooth communication.
• Assist in developing SOPs, training materials, and operational guidelines for new properties.
• Liaise with key stakeholders across culinary, operations, marketing, and finance to align project goals.

Communication & Scheduling

• Manage complex scheduling, including high-volume meetings, travel plans, and event coordination.
• Draft and review presentations, reports, and internal communications on behalf of the COO.
• Ensure all information is effectively organized and shared across leadership teams.

Qualifications & Experience

• 5 years of experience in high-level hospitality operations, ideally as a general manager, director of operations, or pre-opening specialist.
• Strong project management skills with experience handling restaurant or hotel openings.
• Proven ability to thrive in fast-paced environments and juggle multiple priorities.
• Highly organized, detail-oriented, and proactive with exceptional problem-solving abilities.
• Willingness and ability to travel frequently to support new openings and operational needs.
• Strong communication and relationship-building skills with the ability to work cross-functionally.
• Proficiency in Microsoft Office, Google Workspace, and project management software.

Why Join Us?

• Work directly with a high-level hospitality executive on exciting global projects.
• Be part of a renowned hospitality brand with expansion opportunities.
• Gain hands-on experience in new openings, operational strategy, and executive leadership.
• Opportunity to transition from day-to-day hospitality operations into a high-level strategic role.
• This is an in-office role based in New York City, with frequent travel required.