What are the responsibilities and job description for the Front Desk Agent - Part Time position at One Hope United?
Position Title : Front Desk Associate
Part Tme Shift
We operate as a 7 day work week. Holiday's are required. Must be able to work weekends.Flexibility to work other shifts is a plus.
Job Description :
Responsible for providing quality guest service as it pertains to service of tenant needs.
Front desk operations to include : dealing with customer service issues and solutions, concierge services, and front desk liaison between guests, partners and tenants and The Forum management with the ability to handle all tasks in a gracious and professional manner. Accuracy with daily accounting procedures is a must.
Duties & Responsibilities :
- Anticipate guests' needs, respond promptly and acknowledge all guests, however busy and whatever
time of day.
be answered promptly and knowledgeably, always ensuring complete and accurate information.
Qualifications :
copy, fax, etc.
courtesy, cooperativeness and work with a minimum of supervision.
where only limited standardization exists
Night hours required.
Responsible for representing the ministry with a positive and professional attitude.
Responsible for taking care of guest requests at the front desk / reception.
High school diploma or general education degree (GED)
Previous front office or hotel experience preferred.
Ability to work with computers.
Ability to perform accurate functions using a calculator.
Ability to communicate, verbally, and in writing, effectively with guests and co-workers; respond to guest requests.
The ability to understand the tasks performed by a telephone operator, a reservation agent, a concierge, and a housekeeper.
Ability to handle cash and credit transactions.
Maintains professionalism at all times, demonstrating courtesy and respect to guests and co-workers.
Ability to multi-task and handle stress in busy seasons.
