What are the responsibilities and job description for the HVAC Operations Manager position at One Hour Heating & Air Conditioning of Greenwich, CT?
Job Description
Job Description
Benefits :
Employee discounts
Bonus based on performance
Competitive salary
Free uniforms
Health insurance
Opportunity for advancement
Training & development
About the Role :
We are seeking an experienced Operations Manager to join our team at One Hour Heating & Air Conditioning of Stamford, CT. This is an exciting opportunity to lead and manage the day-to-day operations of our HVAC company and contribute to our continued success. The Operations Manager(OM) will be responsible for ensuring that customer needs are met while implementing the policies and procedures of One Hour Heating & Air Conditioning. The OM will manage, guide, and set profit margin and service expectations for all managers, supervisors and field staff while ensuring the safe and efficient delivery of HVAC services and products.
Responsibilities :
Oversee and manage all aspects of the company's operations
Develop and implement operational policies and procedures
Ensure efficient use of resources and effective workforce management
Monitor and analyze operational performance and productivity
Develops and implements best operational practices to achieve budget gross margins. Oversees branch spending to include labor, vendor agreements, inventory, and fleet
Oversees safety compliance to include employee training, safety tracking, and employee compliance assessments
Maintains compliance of licensing, permitting, and code requirements including OSHA
Manages and develops service staff to include recruiting, hiring, termination, discipline, scheduling, conducting staff meetings, evaluating performance, and directing work assignments
Evaluates workloads and personnel schedules to maximize efficiency in achieving profit and customer satisfaction objectives
Provides coaching, feedback, and ongoing technical and communication training to all subordinates
Reviews service paperwork and ensures all field personnel adhere to procedural standards
Conducts job site surveys, field personnel ride-alongs, and work evaluations
Assists dispatching operation in ensuring appropriate technician selection for the type of service
Effectively manages conflict resolution with clients
Always maintains a professional image by :
Wearing only company approved and provided One Hour apparel in the field
Abiding by All One Hour standards of performance and code of ethics
Maintaining a courteous demeanor with all customers and associates
R equirements :
Must have a minimum of 5 years proven work experience as an Operations Manager or similar role
Must have a minimum of 10 years of verifiable managerial, technical, and sales experience in HVAC
Knowledge of the fundamental of operational functionality of residential and light commercial heating, air conditioning, ventilation equipment and current HVAC products
Must be familiar and be able to work with Service Titan software, iPads, Mac Books, Microsoft Word and Excel or Apple versions
Knowledge of the layout, installation, and service requirements for residential and light commercial HVAC
Consistent track record of meeting / exceeding annual revenue goals, sales experience is a major plus
Ability to understand effects of economic, financial, and market conditions on the business
Excellent negotiation, communication, and presentation skills. Knowledge of local codes and permitting requirements
Knowledge of industry regulations and quality standards
Strong organizational and leadership abilities
Bachelor's degree in business administration or relevant field, and or GED or HVAC Technical School Graduate
EPA and NATE Certification
Extended work hours to include day and / or evening shifts when needed
Ability to stand, walk, and climb ladders and stairs
Work assignments may be performed with or without reasonable accommodation to a known disability
About Us :
One Hour Heating & Air Conditioning is a leading national HVAC company with a strong reputation for providing exceptional service to our customers. We have been in business for over 20 years, and our employees love working with us because of our commitment to excellence and our supportive work environment.
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