What are the responsibilities and job description for the Game Day Box office Associate - Part Time position at One Knoxville SC?
Organization: One Knoxville SC
Location: Covenant Health Park
Job Type: Part time, Seasonal (April-November)
Rate: $12/hr
About One Knoxville SC
One Knoxville SC is a USL League One professional soccer club dedicated to delivering an exciting and memorable matchday experience for our fans. For our 2025 season at Covenant Health Park, we are seeking a courteous and professional part-time Box Office Associate.
Job Summary
As a Box Office Associate, you will be vital in providing exceptional customer service by assisting fans with ticket purchases, seating options, pricing information, and general inquiries.
Responsibilities:
- Deliver a positive and welcoming experience for fans, ensuring exceptional service from the first interaction
- Assist customers with purchasing tickets in person
- Provide accurate information on ticket availability, pricing, seating options, and stadium policies
- Handle ticket-related issues, including reprints, exchanges, and account updates
- Trouble shoot customer concerns professionally and escalate issues when necessary
- Stay informed about upcoming One Knoxville SC games and events to assist fans effectively
- Maintain knowledge of stadium policies and procedures
- Perform other duties as assigned
Qualifications:
- Must be at least 18 years old.
- Minimum of high school degree. Bachelor’s degree or currently pursuing a bachelors degree preferred
- Minimum of 1 year of experience supervising customer service staff
- Previous experience with ticketing systems experiences preferred
- Strong problem-solving skills
- Demonstrates outstanding work ethic and leadership skills, including excellent attendance, professional appearance, and behavior
- Displays a positive and team-oriented attitude
- Required to work flexible hours including evenings and weekends
- Bilingual applicants encouraged
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.
Salary : $12
