Medical receptionist

About Us

One Medical is a primary caresolution challenging the industry status quo by making quality caremore affordable, accessible and enjoyable.

But this isn’t youraverage doctor’s office. We’re on a mission to transformhealthcare, which means improving the experience for everyoneinvolved - from patients and providers to employers and healthnetworks.

Our seamless in-office and 24 / 7 virtual care services,on-site labs, and programs for preventive care, chronic caremanagement, common illnesses and mental health concerns have beendelighting people for the past fifteen years.

InFebruary 2023 we marked a milestone when One Medical joined Amazon.Together, we look to deliver exceptional health care to moreconsumers, employers, care team members, and health networks toachieve better health outcomes.

As we continue to grow and seek toimpact more lives, we’re building a diverse, driven and empatheticteam, while working hard to cultivate an environment where everyonecan thrive.

TheOpportunity

As a flex Member Support Specialist(Medical Receptionist) you will be an ambassador for patients inoffice, with a mastery of human connection and a strong drive forservice.

You will remove barriers to care, resulting in a trulyexceptional in-office patient experience. You are the steward ofthe space and ensure the look and feel of the office lobby are onbrand with the One Medical experience.

You will be the first pointof contact for patient feedback, as well as provide any othersupport as requested by the Leads, Office Manager, or in officeproviders.

Our Flex Member Support Specialists support multipleoffices in a Market.

You are a strong team player and useyour innovative problem solving skills to tackle various tasks andchallenges. You have a strong grasp of verbal and writtencommunication.

You are able to identify opportunities and deliveron customer-centric solutions while using empathy, focus, andcompassion in all interactions with patients and teammates.

Youbring self-awareness to your daily work to utilize your strengthsand develop your areas of opportunity. You thrive in cultures thatfocus on feedback and growth and are nimble in their approach torespond to the needs of the patients and team.

You have anunwavering drive to help and serve others and create amazingmoments for our members and teammates. If this sounds like you, wewould love to connect.

What you'll likely workon :

• Use impeccableC-I-CARE (a framework containing the key elements of a greatinteraction and effective communication that we use with patientsand each other) in all patient interactions and ensure a fluid andpositive in-office experience through patient intake, same dayschedule management, appropriate follow up scheduling, strongknowledge of billing and insurance, monitoring patient feedback andassisting with outreach as necessary
• All front of house duties including check in / check out,insurance verification, printing / paperwork tasks, prepping tests,tasking to service level expectations etc
• Contribute to team development through rounding, attendingteam huddles, participating in team problem solving, supporting inoffice providers with ad hoc asks,etc.
• Master ourtechnology suite including but not limited to Slack, G-suite, Zoom,and our Electronic Medical Record System 1Life, in order tointeract with team members and patients and complete dailywork
• Perform opening andclosing duties / daily office upkeep as required, includingmaintaining the look and feel of both patient and employee facingspaces, restocking supplies, andorganization

These responsibilities are intended todescribe the general nature and level of work being performed bypersonnel assigned to this job classification.

They are not to beconstrued as an exhaustive list of job duties performed bypersonnel in this classification. Other job related duties may beassigned by management.

What you’ll need :

• At least 1 year of experience in hightouch customer or patient facingroles
• Strong written and verbal communicationskills
• Experience workingon collaborative, diverse and feedback-driven multi-disciplinaryteams
• A proven trackrecord of persisting through change, demonstrating a forwardthinking perspective when under pressure, and consistently steppingup to take action on challenges
• Proficiency in computer technology such as typing,navigating the internet and using multiple software systemssimultaneously

Benefits designed to aid your health andwellness :

Taking care of youtoday

• Employee Assistance Program - Free confidential advice forteam members who need help with stress, anxiety, financialplanning, and legal issues
• Competitive Medical, Dental and Visionplans
• Free One Medicalmemberships for yourself, your friends andfamily
• Pre-Tax commuterbenefits
• PTO cash outs -Option to cash out up to 40 accrued hours peryear
• Competitive salary : starts at $23.25 / hour

Protecting your future for you and yourfamily

• 401Kmatch
• Opportunity toparticipate in company equity programs
• Credit towards emergency childcare
• Extra contributions toward maternity and paternityleave
• Paid Life Insurance- One Medical pays 100% of the cost of Basic LifeInsurance
• Disability insurance- One Medical pays 100% of the cost of Short Term and Long TermDisability Insurance

This is a full-time role (Monday throughFriday 7 : 30AM - 5 : 00PM) based in-person with our team and patientsat our office in El Segundo, CA.

Our Flex Member Support Specialists lendsupport to multiple One Medical locations in a market. Officelocation and schedules are subject tochange.

Physical Demands : Mostlysedentary work duties require exerting up to ten pounds of forceoccasionally and / or small amounts of force frequently.

Sedentarywork typically involves sitting most of the time, but may involvewalking or standing for briefperiods.

One Medical is an equalopportunity employer, and we encourage qualified applicants ofevery background, ability, and life experience to contact us aboutappropriate employment opportunities.

OneMedical participates in E-Verify and will provide the federalgovernment with your Form I-9 information to confirm that you areauthorized to work in the U.

S. Please refer to theE-Verification Poster ( English / Spanish ) and Right toWork Poster ( English / Spanish ) for additionalinformation.

Last updated : 2024-11-21

Salary : $23