What are the responsibilities and job description for the Primary Care Team Lead position at One Medical?
About Our Mission
One Medical is dedicated to transforming the healthcare experience for everyone involved. We strive to make quality care more accessible, affordable, and enjoyable. Our seamless in-office and 24/7 virtual care services, on-site labs, and programs for preventive care, chronic care management, common illnesses, and mental health concerns have been delighting people for years.
The Opportunity
We are looking for a talented Practice Coordinator to join our team in Hyannis, MA. As a key member of our practice team, you will be responsible for leading daily operations, supporting team members, and delivering exceptional patient experiences. Your expertise will help drive performance improvement through active daily management, inventory management, and financial health support.
Key Responsibilities:
- Lead daily operations, including scheduling, inventory management, and facilities management.
- Support team members through training, coaching, and mentoring.
- Drive performance improvement through active daily management, including office huddle facilitation and monitoring performance metrics.
- Perform inventory management, including ordering and receiving supplies, expiration tracking, waste minimization, and completing counts.
- Support the financial health of the practice through office budget review and managing copay and revenue cycle.
- Monitor and own Net Promoter Score (NPS) responses and respond to service recovery cases.
- Collaborate with Clinical Leadership and Operations Manager to support quality health outcomes, patient safety, and regulatory compliance.
- Utilize C-I-CARE framework in all patient interactions to ensure a fluid and positive in-office experience.
Requirements:
- At least 1 year of experience in a supervisory or lead role in high-touch customer service or patient-facing healthcare.
- Proven ability to foster strong team dynamics and collaborative culture.
- Experience working on diverse and feedback-driven teams.
- Strong written and verbal communication skills.
- Successful completion of One Medical clinical training and state-required education and/or certifications within the first six months of employment.
- Relevant experience as a Medical Assistant or Phlebotomist preferred.
