Office/Field Coordinator

Office/Field Coordinator

One Nest Property Management is a dynamic and growing property management company dedicated to providing exceptional service to our single-family homeowners and tenants in and around the Lincoln area. We are seeking a reliable, organized, and customer-focused Office/Field Coordinator to join our team. This role is a vital bridge between our field operations, maintenance coordination and general office administrative needs. This position will require answering phones and emails with seamless communication and excellent customer service. The ideal candidate will be a proactive problem-solver, possess strong communication skills, and thrive in a fast-paced environment. The candident will need to have a reliable vehicle and understand how to manage a schedule both in the field and in an office setting.

Job Summary:

The Office/Field Coordinator is responsible for a diverse range of tasks, including conducting on-site property inspections, installing and maintaining property systems (lockboxes,signs, making copies of keys), coordinating and managing work orders received, handling incoming phone calls and emails, providing administrative support, and participating in an on-call rotation for after hours emergency calls.

Responsibilities:

• Property Inspections: Move-In, Move-Out, Annual Inspections, Quarterly property drive bys, occasional showings; if needed, and maintenance inspections
• Conduct regular property inspections to assess condition, identify maintenance needs, and ensure compliance with company standards.
• Document inspection findings thoroughly, including photos/videos and detailed notes.
• Communicate inspection results to management and relevant parties. Quickly and Clearly
• Other field Management:
• Install, maintain, and remove lockboxes at properties as needed.
• Ensure proper functioning and security of lockboxes.
• Maintain accurate records of lockbox locations and combinations.
• Prepare homes that are recently coming onto the rental program for photos (Ensure that lights, blinds and property are ready for the photographer to take high quality photos)
• Organize installation and removal of property leasing signs
• Work Order Coordination:
• Receive, troubleshoot and process work orders received from tenants or owners
• Prioritize and schedule work orders efficiently/with the appropriate vendors and with the correct directive per property needs
• Coordinate with vendors and contractors to ensure timely completion of work.
• Communicate with tenants and property owners regarding work order status from beginning through completion and within our guidlines
• Track work order progress and update and bill within the company's directive
• Maintain accurate records of all work orders.
• Ensure that new and ongoing Vendors have the proper documents/requirements
• Office Communication & Support:
• Answer incoming phone calls and emails promptly and professionally.
• Provide accurate information and assistance to callers and email inquiries.
• Make follow-up calls and emails as needed.
• Relay important information and messages to the Property Manager and/or Director/Business Developement Manager.
• Maintain and update the property key system as needed
• Provide general administrative support as needed.
• On-Call Support:
• Participate in a shared on-call rotation to address after-hours emergencies and inquiries.
• Respond to and resolve urgent maintenance issues promptly.
• Document all on-call activities and communications.
• General Maintenance Support:
• Perform minor maintenance tasks if needed (e.g., changing light bulbs, replacing batteries).
• Respond to emergency maintenance requests as needed.
• Communication & Reporting:
• Maintain clear and consistent communication with management, tenants, vendors, and contractors.
• Provide regular updates on work order progress and property conditions.
• Generate reports as requested.

Qualifications:

• High school diploma or equivalent required.
• Valid driver's license and reliable transportation.
• Proven experience in property management/maintenance, customer service, or a related field preferred.
• Strong organizational and time-management skills.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Proficiency in basic computer skills and mobile applications.
• Ability to use hand tools and perform minor maintenance tasks.
• Ability to lift and carry up to 50lbs pounds.
• Knowledge of local area is helpful.

Skills:

• Problem-solving
• Time management
• Communication (written and verbal)
• Organization
• Customer service
• Basic maintenance skills
• Technology skills
• Multitasking
• Ability to work independently and as a team

Physical Requirements:

• Ability to work and travel outdoors in various weather conditions.
• Ability to stand, walk, bend, and lift for extended periods.
• Ability to access and navigate properties, including stairs and uneven terrain.

Benefits:

• Competitive salary commensurate with experience.
• paid time off after 90 day probationary period, additional benefits to be offered as the company grows.
• Opportunity for professional growth and advancement.
• Supportive and collaborative work environment.

To Apply:

Please submit your resume and cover letter to aimee@onenestrealestate.com

Job Type: Full-time

Pay: From $20.00 per hour

Expected hours: 40 per week

Benefits:

• Paid time off

Schedule:

• 8 hour shift
• Monday to Friday
• Weekends as needed

Work Location: In person

Salary : $20