Regional Manager

Description

Regional Manager

Chicago, IL

Description

For almost 30 years, One Off Hospitality has developed and operated some of Chicago’s most beloved places to eat and drink. More importantly, we’re a group of people – chefs, hospitality veterans, managers and creators – who believe in the power of treating our guests like family and our restaurants like home.

TITLE: Regional Manager 

REPORTS TO: Operations Leaders and CEO

FLSA: Exempt

POSITION SUMMARY: Regional Manager of Big Star Brands

Requirements

Essential Duties & Responsibilities

The essential functions include, but are not limited to the following:

• Maintains a cheerful, courteous disposition and a neat, clean and professional image
• Develops systems related to the service and culinary needs for the Big Star Brand that promote excellence and quality outcomes
• Motivates team in a positive and empowering style that promotes culture aligned with One Off Hospitality Mission and Core Values
• Manages FOH/BOH payroll edits and ensures all is correct by payroll processing time
• Ensures that the prep and execution of menu is seamless
• Must be the lead food safety expert (ensuring that the facilities are meeting the requirements of Chicago’s Health Department)
• Resolves complaints from guests in a polite, friendly manner always making sure to listen and reply in a professional manner
• Helps with duties of other employees (i.e. server, bartender, runner, line cooks, prep cooks, dishwashers, etc.) when necessary because of an unexpected absence or extra volume 
• Responsible for FOH/BOH schedule and scheduling employees to meet needs of the business
• Maintains composure under pressure
• Handles all BOH/FOH staffing/hiring responsibilities in partnership with People Services (includes training and development, employee relations, disciplinary action, documentation, terminations, etc.)
• Manages FOH/BOH payroll edits and ensures all is correct by payroll processing time
• Responsible for conducting weekly meetings with all FOH/BOH managers to update them on financials, service, new procedures, and improvements
• Responsible for holding pre-shift meetings within every service and every department OR have another manager holding these in your absence
• Fluent in all aspects of the budget and P&L to educate all managers on how to meet and exceed all goals set forth by our Directors, CEO and Partners
• Works with entire leadership team to drive the success of their restaurant (promptly and fully informs management team of concerning problems or unusual matters of significance)
• Shares responsibility with the Directors of Operation for all repairs and maintenance of the restaurant
• Oversees organization, efficiency and policies pertaining to service in the dining room
• Balances admin responsibilities with service responsibilities
• Enhances and strengthens guest relationships, established and new
• Promotes cooperative effort, a team spirit, and good morale and the all-encompassing OOH culture among employees
• Ensures the entire space looks, smells, sounds and feels good (lighting, temperature, bathrooms, cleanliness, appropriate music and seating arrangements)
• Participates in training about standardized policies (HR, fire, hygiene, health, safety, employee handbook, etc.)
• Has a strong understanding of company background, core values and philosophy
• Adheres to all company safety and sanitation policies and procedures

Minimum Qualifications (Education, Experience, Skills) 

• High School Diploma or GED graduate
• Manager ServSafe Certification required 
• BASSET Certification required
• Allergens Certification required
• Ability to handle stress under pressure
• Willingness to maintain a clean, healthy, and safe working environment
• Ability to coordinate multiple activities with attention to detail
• Ability to work independently, with minimal supervision

Physical Demands and Work Environment 

• Ability to be flexible with job demands and open minded when being asked to complete tasks
• Ability to operate and use all equipment necessary to run the restaurant
• Ability to move or handle equipment throughout the restaurant generally weighing 0-50 pounds
• Ability to work varied hours/days as business dictates
• Ability to stand for up to 8-10 hours a day 

One Off Hospitality provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.