Front Desk Coordinator

The Front Desk Coordinator reports to the Director of Compliance and is responsible for managing and routing all incoming calls and ensuring a high level of customer service is upheld in the front lobby/reception area. This position will provide administrative support to all leadership positions within reason and as approved by his/her supervisor. This position will support the OSBI vision, mission, core values and goals through all interactions with members, parents/guardians and members of the public.

Qualifications:

• High school diploma or equivalent

• Must have or be able to obtain a Level 1 Fingerprint Clearance Card.

• Experience working with individuals with intellectual disability or a similar population.

• Ability to gain knowledge and implement practices that show attention to compassionate and safe supervision of individuals with intellectual disability.

• Appropriate certifications and clearance according to State Regulations

• Good driving record must pass MVR

Responsibilities

• Answer all incoming calls, implement transfers to extensions, take messages and communicate these to designated employees in a timely manner.
• Maintain sign in/out book daily and send to the billing department weekly for data entry and tabulate 8th hour billable units daily and send to designated ADMIN staff members.
• Assist administrative and leadership staff with tasks as needed with approval by direct supervisor.
• Maintain confidentiality in all dealings involving One Step Beyond employees, program participants, finances and other vital information and/or situations
• Project a pleasant, helpful, professional, knowledgeable, and capable image consistent with the One Step Beyond mission in communications with program participants, their families/guardians, and all who contact the offices and programs of OSBI.
• Consider the welfare, growth and development of program members as a top priority in all organizational and program decision making, planning, and development, and model and demonstrate appropriate behavior management techniques (Article 9 training) with program members.
• Communicate effectively and in a timely manner with members and parents/guardians to address concerns, maintain positive relationships and serve as an advocate for members and a resource for parents/guardians.
• Actively participate in staff and administrative meetings and in-service training/workshops and program special events.
• Handle difficult situations with a positive attitude by actively seeking problem resolution, creative solutions, and department and organizational enhancements to ensure program effectiveness.
• Collaborate with others on staff to encourage professional growth/development while supporting OSBI decisions, goals and policies toward the goal of achieving among all staff effective collaborative interactions and mutual respect and support.
• Continuously evaluate job procedure effectiveness, and collaborate with Director Transportation and Quality Assurance Services to implement improvements and adjustments to processes and procedures.
• Seek opportunities to collaborate with and learn from colleagues as well as sharing knowledge, experience and best practices to achieve a greater degree of service to the organization and its program members.
• Demonstrate self-awareness of strengths and challenges and implement strategies to enhance strengths and address challenges.
• Any other duties as assigned.

Job Type: Full-time

Pay: From $15.25 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Professional development assistance
• Referral program
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday
• No nights
• No weekends

Ability to Relocate:

• Phoenix, AZ 85037: Relocate before starting work (Required)

Work Location: In person

Salary : $15