What are the responsibilities and job description for the Customer Service Representative position at One to One Health?
One to One Health is looking for a Customer Service Representative to join our team!
Our mission at One to One Health is "Do good, Help others"! This extends to our clients, our patients, and our employees. One to One Health offers full time employees medical, dental, and vision coverage effective day one of employment. Employees are eligible to contribute to the company 401k effective day one as well with a 5% match. Short term disability, long term disability, and basic life are covered by the employer for all full time staff members. PTO, holidays, gym stipend, TextCare services, and additional voluntary products are also included in One to One Health's very competitive benefit package.
The Customer Service Representative will be responsible for aiding our patients and other visitors, maintaining organization in our office, and ensuring that our environment is welcoming, calm, and quiet for our patients and their families.
Job requirements:
Greet patients, vendors, and other visitors to our wellness center
Answer patient questions and provide assistance when necessary
Answer the telephone and redirect calls to the appropriate staff member, and respond to voicemails in a timely manner
Utilize our medical office software to schedule new and follow-up appointments for our patients
Register new patients and update necessary records
Distribute forms and paperwork to patients and then check them over to ensure that required fields are completed appropriately
Maintain spreadsheets and confidentiality of all patient records
Ensure that the waiting room environment remains quiet, calm, and welcoming. Wipe down high traffic areas
Uphold the positive reputation of our wellness center by always treating visitors in a friendly, welcoming, and compassionate manner.
Skills/Knowledge:
Experience with the following desired: EMR system, Microsoft applications: Excel, Word, Email, etc.
Friendly, energetic, and compassionate disposition
Excellent organizational and time management skills
Strong interpersonal communication skills
Dedication to maintaining the confidentiality of all patient records
Strong knowledge of healthcare regulations, clinical practices, and quality improvement methodologies.
Exceptional leadership, communication, and interpersonal skills.
Ability to analyze data, solve problems, and make strategic decisions.
Experience with financial management and budget oversight in a healthcare setting.
Proficiency in relevant software and technology systems.
Ability to read, write, and communicate the English language.
Ability to effectively communicate both orally and in writing
Ability to follow written or verbal step-by-step instructions
Ability to concentrate, think, and learn
Ability to hear, see, sit, stoop, kneel, crouch, reach, lift, push and pull
Qualifications/ Experience
High school diploma or equivalent
2 years of experience working as an administrative assistant or in a relevant role
Health care experience preferred
