What are the responsibilities and job description for the Technical Writer position at OneAPPS Consulting?
OneAPPS is a Technology consulting firm based out of New York and offices across US. We are working on various projects involving diverse, multicultural teams with clients across the US. We are an invaluable partner and our teams have collaborated to support the growth of our clients. With more than 7 locations worldwide we help our clients to deliver their projects smoothly. We look forward to getting to know you and working with you.
Title: Technical Writer
Location: Denver, CO – REMOTE
Duration: 3 months Contract
A DMV check will also need to be completed with the standard background check by the supplier for the candidate that is selected and also Applicants will be required to complete Department of Revenue Security Clearance requirements
Experience as a Technical Writer
QUALIFICATIONS:
- Experience with a variety of Content Management Systems Knowledge of security standards and techniques
- Experience with Server support is a plus Experience as a trainer is a plus.
Duties and Responsibilities:
- Work with management team to understand requirements.
- Work with Subject Matter Experts to understand landscape of the environment.
- Create framework/format for documentation (process maps, narratives, procedures/manuals).
- Design must keep in mind that documents must be user-friendly, accessible and searchable by topic/area as they will be posted online.
- Work with IT leadership to determine the priority of documentation.
- Design, develop, and document end-to-end processes/procedures across organization.
- Create a process/procedure for revision control for the documentation post-implementation.
- Test documentation against standard company norms & practices to document gaps in compliance. Work with internal team to post documents to an online repository (i.e. Service Now).
- Provide training as necessary to team members.
- Design and code superior technical solutions Create and execute project work plans, revising as necessary to meet changing needs and requirements Communicate and enforce best practices from organizations such as ITIL & Six Sigma to processes.
- Consistently deliver high-quality services on schedule.
- Communicate complex information effectively to team members.
Deliverables:
- Detailed (integrated) process maps with control points Narratives document to support process maps Searchable manuals - processes & procedures for Server Support teams Revision control process
Preferred Qualifications:
Experience in a professional, large enterprise-level environment (100 servers), as a dedicated Systems Administrator.
- Some experience with Service Now Knowledge Management
- Some Experience with Google Apps in a professional environment.
Technical Writer Statement of Work:
- Documentation 70%
- This position assists in providing documentation to support the Server Administration and Sustainment
- Utilize available enterprise tools documenting processes.
- Consolidate all documentation and store in a Service Now
- Review existing documentation and review structure and update
- Monitor and follow up Procedures
- Create SOPs, Guidelines, How-To documentation
- Consolidate and centralize all of the Server Support Team’s documentation.
- Work with Supervisors and SMEs to understand current processes and document
- Design and develop end-to-end processes and procedures
- Create Process and Procedures for Revision Control.
- Create and manage Playbooks and Run Books
- Communicate and enforce best practices
- Ticket Management - 25%
- Organizational and Project Commitment - 5%
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If this role sounds like you, we invite you to apply. Thanks.
