What are the responsibilities and job description for the Product Manager - Payments position at OneAZ Credit Union?
Join Us in Making an Impact
At OneAZ Credit Union, our success is measured only by yours. We're here to create lasting change in the lives of our members, our communities, and our team. If you're looking for a career with purpose, where your work truly matters-you've found it!
Who You Are
You're impactful, compassionate, and fearless, ready to embrace new challenges and shape the future of financial well-being. You take accountability for our success and thrive in an environment where curiosity is celebrated. If this sounds like you, let's build something great together.
What You'll Do
This position will be located at our Corporate Office: 2355 W Pinnacle Peak Rd, Phoenix, AZ 85027
The Product Manager provides a market-driven focus on payment innovation based upon consumer insights, oversees product life cycle planning, and manages product performance. This role is highly collaborative and cross-functional, working with business owners across the organization as a key partner responsible for growth, engagement, and optimization.
- Support implementation of new digital retail banking platform with a focus on money movement and payments.
- Develop a deep understanding of customer needs, propensities, expectations, and trends utilizing both quantitative and qualitative research.
- Bring an innovative and agile approach to lead discovery, design, and delivery of payment initiatives.
- Explore emerging payments and technology; develop experiments, test & learn initiatives, and pilot programs.
- Lead payment product strategy, roadmap, and prioritization to drive business and customer value.
- Proactively monitor target segment and product performance and recommend adjustments to growth strategies, risk parameters, and execution efforts based on results and trending across the entire product lifecycle.
- Manage product profitability, conduct regular pricing & fee analysis for all payment products and recommend updates in alignment with corporate strategies.
- Work cross-functionally with Business leaders, Marketing, IT and Risk on go-to-market strategies, product campaigns and promotions, and target audience & product outreach.
- Coordinate with Data Analytics on reporting to support all aspects of member and product management including segment/product profitability, marketing/campaign return on investment, risk parameters and performance, usage & retention, etc.
- Identify and support product training efforts in partnership with Education & Learning team.
- Assess potential impact of changes in external or internal forces, monitor and detect potential opportunities or threats to product lines.
- Manage third-party relationships and recommend strategic partnerships that align with corporate priorities.
- Promote a culture of collaboration and data-driven decisions.
- Stay current on market trends, competitor analysis, regulatory changes, and industry benchmarks.
What You Bring
- H.S. Diploma Required
- Bachelor's Degree Required
- Master's Degree Preferred
- 5 to 8 years of similar or related experience in payments, product management, or similar fintech fields required.
- Fintech or innovative tech experience preferred.
- Strong knowledge of payment industry, payment modernization, emerging technology solutions, and familiarity with related regulations and compliance requirements
- Aptitude for innovation and problem-solving
- Driven by empathy with ability to balance business objectives with user needs
- Flexible, curious, and resilient, with a growth mindset
- Strong accountability, addressing difficult topics and making trade-off decisions to drive execution excellence
- Business acumen including data analysis with forward-thinking abilities
- Experience translating complex concepts into simple and understandable experiences
- Excellent communication and collaboration skills
- Agile/Lean/SAFe experience preferred
- A passion for people, innovation, and growth.
Not sure if you meet every requirement? That's okay. We believe great talent comes from all backgrounds and experiences. At OneAZ, we value potential, passion, and purpose. If you're excited about this opportunity and believe in our mission, we encourage you to join our Talent Community
Compensation & Benefits
- Generous paid time off: paid holidays, floating holidays, personal days, vacation days, plus sick time
- Low-cost Medical, Dental & Vision plans
- Paid childcare assistance
- Award-winning 401K
- Gym fee reimbursement
- Tuition Reimbursement
- Student loan repayment
- ...and much more. Explore all the details in our comprehensive Benefits Booklet
- Target hiring range $95K-$118K (Depending on experience and prior to any incentives this position is eligible for)
Why Join OneAZ?
At OneAZ, we're not just a credit union; we're a financial trailblazer that passionately cares about inspiring dreams and driving prosperity in the communities we serve. We exist to clear the way for dreamers and doers, aspiring to be the bank for new pioneers.
We are driving change in our communities, constantly improving our products and services so our members and their families can relentlessly pursue their dreams. By embodying our values and living our promise, you'll be part of a team committed to exceeding expectations and redefining what's possible.
Additional Notes:
Candidates for this position will be required to sign an authorization for OneAZ to conduct a credit and criminal background check, pursuant to procedures in the Fair Credit Reporting Act and any other applicable laws. All candidates will be considered for this position on an individualized basis, in compliance with all applicable equal employment opportunity laws. Ensures compliance with applicable policies, laws, and regulations, including the Bank Secrecy Act (BSA), Anti-Money Laundering (AML) compliance, USA Patriot Act, and Office of Foreign Assets Control (OFAC). This job description should not be considered all-inclusive. It is merely a guide of expected duties. The associate understands that the job description is neither complete, nor permanent and may be modified at any time. At the request of their supervisor, an associate may be asked to perform additional duties or take on additional responsibilities without notice. Complies with all policies and standards. Position grades could fluctuate based on market value.
OneAZ Credit Union provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, OneAZ Credit Union complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. OneAZ Credit Union expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of OneAZ Credit Union’s employees to perform their job duties may result in discipline up to and including discharge.
Salary : $95,000 - $118,000
