Support Specialist

Company Description

OneEthos offers solar financing technology for installers and financial institutions. Their mission is to enable Community Banks, Credit Unions, CDFIs, and Green Banks to grow their loan portfolios profitably and responsibly. The technology platform provides a simplified application process, expedited solar loan decisioning, 100% financing, and no dealer fees. OneEthos is one of the only fintechs in America regulated by the Federal Reserve Bank.

Role Description

The role for for a Support Specialist at OneEthos is 100% remote. The primary objective of this role is providing top-level support to consumers, installers and other stakeholders in the solar lending and technology sectors. The ideal candidate will have a solid understanding of solar lending processes, technology support, and customer interaction.

Key Responsibilities:

• Technology Support: Provide support to installers regarding software tools, applications and system integrations.
• Customer Interaction: Interface directly with consumers, providing timely and accurate information on solar technology, financing terms and application.
• Conduct Due Diligence on installers, process installer onboarding.
• Review Solar Contracts and notify Financial Institution partners.
• Solar Lending Knowledge: Understand solar financing options, loan terms and the lend lending process, effectively communicating these details to customers and installers.
• Issue Resolution: Troubleshoot and resolve issues related to installation processes and consumer inquiries.
• Cross-Functional Communication: Act as a liasion between consumers, installers, and internal teams to ensure seamlesss processes.
• Documentation: Maintain records of customer interactions and provide reports on support activities and trends.

Key Requirements:

• Technical Understanding: Strong knowledge of technology tools and systems used in solar installation and support
• Solar Lending Experience:Familiarity with the solar lending world, including loans, financing options and consumer education.
• Problem-Solving: Strong analytical and troubleshooting skills to support both customers and installers effectively.
• Customer Service Orientation: Demostrated experience in customer support, with a focus on delievered high-quality service.
• Strong Communication skills
• Ability to work collaboratively in a team environment
• Attention to detail and problem-solving skills
• Experience in the solar or finance industry is relevant work experience

Qualifications;

• Highschool diploma or equivalent; Bachelor’s degree preferred.
• 2 years of experience in customer-facing support role, ideally within the solar industry or technology secror.
• Experience in solar lending, installation, or related fields is a strong advantage.
• Ability to work both independently and collaboratively in a hybrid environment.

Company Conformance: In the performance of respective tasks and duties, all OneEthos employees are expected to successfully perform quality work within deadlines, with or without supervision, interact professionally with other employees, customers and suppliers; work effectively as a team contributor on all assignments and work independently while understanding the necessity for communication and coordinating work efforts with other employees and organizations.