Medical Office Clerk - Oncology

Job Summary: The MOC in the Medical Oncology office is responsible for making appointments for patients following medical practice procedures, responsible for coordinating, verifying, distributing, and managing all billable services to patients, and assure exceptional.

Essential Job Responsibilities:

• Promptly and professionally answers telephone calls. Route calls appropriately, offering voice mail, paging, or redirection of calls as needed
• Greets visitors and assists them as appropriate. Phones or pages employees to meet visitors, directs visitors to appropriate waiting areas, and appropriately and courteously screen solicitors for relevance to organization needs.
• Provides written care plan to patient (part of CVS)
• Maintains medical record including ensuring all related reports, labs and information is filed/scanned and available in patients medical records prior to their appointment. Flags abnormal results to the attention of the MD
• Identifies patients with ED or Hospital Admission and obtains discharge summaries. Assists with contacting patients for follow-up care
• Explains financial requirements to the patients or responsible parties and collects copayments as required.
• Schedules appointments for patients either by phone when they call in or in person after an office visit. If medical practice offers after-hours/one-day appointments, schedules these appointments following urgent/emergency protocols as in the case of a sick child, which may mean scheduling the patient with a physician or nurse practitioner other than their primary physician.
• Uses computerized system to match physician/clinician availability with patients preferences in terms of date and time. Schedules recalls for needed services. Generates gap lists and calls patients to schedule appointments.
• Maintains scheduling system so records are accurate and complete and can be used to analyze patient/staffing patterns. Provides daily schedules to physicians/clinicians or medical assistants prior to each days visits if schedule needs to be printed. Copies also made available to the receptionist/registration clerk and others as needed.
• Ensures that updates (e.g., cancellations or additions) are added daily into master schedule.
• Communicates as needed with office leader or Nurse Manager about any patient concerns/issues related to scheduling.
• Uses customer service principles and techniques to deal with patients calmly and pleasantly.
• Coordinates with clinical staff to get charge information for all patients.
• Verifies and completes charge information in database
• Verifies Insurance eligibility via websites as well as copayments
• Collects and logs copayments into database
• Processes and balances cash drawers against total collected as well as complete daily bank deposits
• Other nonclinical duties as assigned.

Education and Experience: High School Diploma or equivalent. Minimum of one year experience preferred.

Performance Requirements: (Preferred)
Knowledge:
1. Knowledge of oncology practice protocols related to scheduling appointments.
2. Knowledge of manual/computerized scheduling systems.
3. Knowledge of customer service principles and techniques.
4. Knowledge of billing practices and clinic policies and procedures.
5. Knowledge of coding and clinic operating policies.
Skills:
1. Skill in communicating effectively with physicians/clinicians about scheduling preferences.
2. Skill in maintaining master appointment schedule via manual or computerized means.
3. Skill in producing reports about appointment patterns as needed.
4. Proficient skills in computer programs.
5. Skill in using a calculator.
Abilities:
1. Ability to multitask effectively, dealing with phone calls, in-office patients, staff, and others pleasantly.
2. Ability to communicate calmly and clearly with patients about appointments in all circumstances including when they are ill or have an emergency.
3. Ability to analyze situations and respond appropriately.
4. Ability to understand and interpret policies and regulations.
5. Ability to communicate effectively and work with others.